Nick told me to send in a form online so that he could remember to give me a call back that following Monday. I found that a little odd, isn't that his job to write it down and not forget? He kept repeating that it was the holiday and he was swamped, so I looked past this, and sent in the online form. I trusted him after researching his pages, finally giving him my credit card number, hopeful in locking us in with the mirror, which he claimed rented like hot cakes. He took it gleefully. Monday came and I waited. It was almost six thirty at night, and still no call. I was worried and finally decided to call myself. Nick answered forgetting who I even was, and told me he had been held up at an event, and that he would “call me back tomorrow, and we’ll go over all the details,”. Owning a business myself, I know how it can be sometimes, so I felt for him and told him it sounded like a plan. Low and behold, the next day was the same story! I waited all day! All day! And when I, yes you read that right, I* FINALLY called him myself (how unprofessional, no?) he was a bit crude saying more or less “what details do we really need to go over?” I told him for the second time: “Its the gold trimmed mirror we need, it goes with the theme, and are you ready to discuss the photo’s prints?” He went over the times again (as if I even asked that) rushing me off the phone, explaining this time (unlike the other dialog we shared the conversations before) that his staff would go over the photo details upon arrival, WE DIDNT NEED TO OVER THE PHONE LIKE HE PROMISED, ANYMORE?. He said it as if this was something we had even had a chance to discuss already. He spoke curtly to me as if I was pestering him, as if he already gave me my fair share of plans that one deserves after paying 800.00$ for a rental. You would think someone so confident in talking to his customer in the manner he did, didn’t need the 800.00$. HE MUST NEED IT THOUGH, CONSIDERING AFTER BRINGING IN THE WRONG MIRROR THAT I SPECIFIED THE TWO TIMES I DID HAVE THE CHANCE TO (FIRST CONVERSATION, AND THE THIRD), HE HASN'T REFUNDED ME MY MONEY! WHEN THE WRONG MIRROR ARRIVED, I CALLED AND EXPLAINED AFTER ALL HIS CONFIDENCE IN CURTLY ASSURING ME “I GOT THIS! DON’T WORRY MY STAFF WILL BE THERE AND YOU’LL BE HAPPY!” HE DELIVERED THE WRONG MIRROR, ALL HE COULD SAY IS “WHAT DO YOU WANT ME TO DO, LADY?” Following this, I was a but frustrated. He kept blowing me off when I called, therefore he missed the major detail here. Who wouldn’t be frustrated? Had he sat down like a professional and spoke the details with me, instead of treating me like a pest, and rushing me off the phone with false promises, I WOULD HAVE HAD THE RENTAL I PAID FOR. So my frustration must have bothered him, and thats when he started cussing and calling me a fu*king moron, asking me to stop talking, because I’m giving him a headache. Hmmm maybe your profession isn't fitting for you, if you get headaches from people talking pretty calmly, especially considering you failed to do your job properly. Maybe thats also the reason you rushed me off the phone the prior phone calls too. I don’t know though, you were pretty chipper before you had my 800$! The icing on the cake, is when he kept swearing and screaming at me, as if I mistreated and wronged him, and told me to tell HIS MEN TO PACK IT UP! hahaha! DONT RENT FROM HIM! HE STILL HASN’T PAID ME BACK 800$ WHEN HIS MIRROR WASN’T EVEN FULLY ASSEMBLED BEFORE HIS MEN PACKED IT UP AND LEFT. ALSO HE LIES. When I first called and he answered, he told me his men would be there soon, but his men were already there setting up. He must of thought his staff was late and that was the reasoning for my call, but it wasn’t, and why did he lie? BECAUSE HE RUNS HIS WONDERFUL...
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