Homestead Floral Designs Ltd — Local services in Town of Cortlandt

SOOO disappointed in the lack of quality and care this business has towards its customers. My fiancé and I had agreed with Barbara on prices (signed a contract) for our wedding. We even asked if we could bring our own vases since we didn’t like the options they were offering. It was clearly stated to us that so long as we purchased the same size vase, there wouldn’t be an issue. So we searched and searched and we found the perfect vase, which we purchased. We showed them the vase a couple of days ago and today, my fiancé went to pick up some Mother’s Day flowers.

Let me pause and tell you about the mini size arrangements we got, which by the way we were not expecting at all.

Turns out that my fiancé purchased an arrangement for me, which looks like the one we would have had for our wedding. My fiancé and I were already told prices and had signed a written agreement. As he is leaving the store, Barbara tells him that the arrangement she made will be costing us more (an additional $75). Track back and know that we had already agreed on adding 12 roses for the actual arrangement, which again was an agreed price.

Their reasoning for the $150 price today was due to “more flowers being added.” We counted and there were only 9 roses. So they were basically charging us twice for flowers that would not have even been provided. Mind you this is without the vases because as I mentioned earlier we had already purchased our own. At this point, we are both puzzled because we don’t understand how there was such a price jump. Yet, more confusing was why did they tell us this in front of a whole bunch of customers. Instead, they could have asked us to come in another day to discuss and not leave us with unanswered questions.

We decided to go back to ask about this and yes, while it may have been busy due to Mother’s Day we were not EXPECTING what would happen next. My fiancé and I ask to see Barbara and a middle aged woman tells us that it’s not possible. She then asked us why were were there and if she could pass a message, we say no because we would just like to ask Barbara a quick question.

5 minutes pass and Kurt (Barbara’s husband) approaches with the deposit money in his hand!!! I’m so confused and asked Kurt, how he is doing. He sarcastically tells me it’s a bad day (referring to the fact that we came back). He proceeds to say that this not the best fit for us because he believes we won’t be happy and gives us our deposit money back. We try to explain to him where our confusion stems from in regards to the price, and the guy is not having it. He continues repeating the same thing and at one point says that and I quote “they have lost thousands of dollars already for the two minutes we were sitting there because it’s Mother’s Day and they asked us to not to return.” I am taken back and tell him that’s not our problem. How is it possible that as a business owner you are going to infer and go so much as to blame us for your losses.

I would recommend for people to not even attempt to go to this establishment as they will do whatever they please with what you envision for your wedding. My fiancé and I were really excited because we also wanted to contribute to a local business. We are truly disappointed in these people and how they treat their customers.

I’m just grateful that they will no longer be providing the flowers for our wedding because I could only imagine what other excuses they would have brought up on the day of.

Good...

THE ABSOLUTE WORST FLORIST - DO NOT USE THEM! They ruined my brother's wedding arrangement. They promised us a beautiful spray arrangement and promised there would be "no problem" with placing it securely on top of the long neck, high vases that were purchased elsewhere. the vases were supposed to be filled with lights and crystals.

One hour prior to leaving for the church, they called my sister in law (the bride) to tell her that the center pieces kept toppling over and they could not figure out how to place them securely, so they had no choice but to put to place them directly on the table, and did not use the vases at all. they sent my sister in law into a complete panic and she was hysterical crying while trying to take photos.

They completely changed the entire look of the centerpieces. Instead of trying to find stronger glue or different vases to hold the arrangement, they just left them on the tables - in a green sponge in a plastic dish! they looked HORRENDOUS. we were humiliated and embarrassed.

when we called the next day to ask for some sort of reimbursement, they wouldn't even return a PENNY. they said we paid for flowers and that is what they gave us - but this is a lie. the first trial run they made of the center pieces were rejected by us, and we paid extra money to have more greens and more ivy put in to cover the hideous green sponge that was holding the flowers together....well, the end result hardly was any different than the original that was rejected. Robin, the WITCH that works there exhibited not one ounce of remorse for the situation and said there was nothing else they could do. this is a complete and utter lie. all they needed to do was find stronger adhesive. if they couldn't have found that, then they should have at least tried to get different vases that would have looked more presentable instead of a plastic dish.

i will not rest until these people go out of business. i will be reporting them to the better business bureau shortly. they have completely ruined what should have been a perfect day for my brother and...

If you expect them to get it right the first time, don't come here! I called on Friday to place an order for Sunday delivery. Gave the full address including apartment number. I get a call Saturday afternoon that they are trying to deliver now, and asked what the apartment number was, again. I said no don't deliver it today, and that I ordered it for Sunday, and reiterated the apartment number. I get a call on Sunday, good timing for the delivery, that I never gave them an apartment number and now it's my responsibility to re arrange the delivery on behalf of the florist.... I said "this is the third time now that I'm letting you know that the apartment number is "__".

The arrangement that arrived was all bright colors, when I distinctively stated only dark colors, and the flowers were cheap, not high quality flowers, and fillers.When I state all dark colors, if this is going to be an issue, notify the sender! I should not have to even say that. It is also unacceptable to have to tell the florist 3 separate times what the address is, and it is completely unacceptable to have the delivery attempted on the wrong day. The delivery people argued with me in saying I never told them the address. How would you have gotten there in the first place if I never told you?! This florist needs to pay attention to detail such as the recipient address and day of delivery; 2 most basic of instructions. I would not trust them...