Regal Binghamton — Local services in Town of Dickinson

Went to see a movie on 6/5/2021 at 1pm. My Crown card is so badly worn I was not able to get points. I asked the manager on site, if I could get a new card, he replied that cards are not longer given out, I would have to download the ap. That answer was good enough for me and was on my way to the theater to get ready for the movie. He spoke up and said that my card should be attached to my phone number, when I said they tried and it didn't work and stated possibly linked to an old number he started a power strip. His response was, "I know I wear a shirt and tie and I should have all the answers and he started going on and on about his power. I was fine with the whole AP thing but he wanted to keep showing is authority. After a few minutes of him spewing off his importance, I stated I was done and walked away. He went over to my daughter and proceeded to talk to her stating I didn't understand, I wanted points put onto my card and again, bragging about his management position. I asked him to stop talking to her and we walked away. I FULLY understood I needed an AP and was going to do so when I got home. I also NEVER asked for any points to be put on my card. This man has an ego trip going and should NOT be in the position that Regal gave him. I never raised my voice but sure wanted to. I feel sorry that if anyone has a concern and he is on duty....they will get his shirt and tie speech which is his way of saying....he doesn't know what the heck...

I never take the time to review anything but I’ve also never felt the need to take my time in order to do so. Home for a visit and took my mother to see a movie last night, but online I accidentally booked tickets to the wrong day. The very nice guy at ticket counter told me he could exchange the tickets but he just needed a manager.

*The manager came over and acted very annoyed to have been bothered. He was condescending to not only myself but the young man working the counter. He’s over all demeanor was that he was above it all. If he couldn’t have exchanged the tickets then he should’ve politely said so and he shouldn’t have put me down for making the mistake. He acted worse than my middle school students at least they all know not to bully... That type of attitude is unacceptable we are not living in Mid-evil times with class divisions and social hierarchies and quiet frankly if we were living in that time movie theatre manager is very far from the top. The man had one job to do and that was provide coustomer service. I’ve read complaints about the managers here in the recent reviews and I have to say they all sound like this guy. I’ll be sending a complaint to corporate as well. Perhaps they need step in a revaluated his position. He may need to step back and gain some perspective. Some training on how to do his job or loose his job... hello regal your manager who worked 2-22-19 around 7pm is a jerk and is costing you reviews...

This is a horrible place. First off, walking to the building there were several groups of people doing drugs in arms reach of the doors. I had pre purchased movie tickets and was denied access because I did not have a hard copy of my ID on me. To start reading the rules for rated R movies someone under the age of 17 cannot even purchase R rated tickets so how did they expect me to buy them in the first place if I was under 17. The person I was with provided ID of being almost 21. So that’s really concerning that if I was thought to be 16 or younger they let it slide that I was romantically with this man. I offered to show pictures of the front and back of my ID and was denied. No where in the rules does it say the ID has to be a hard copy. It is also not required for the ID to be checked the what seemed to be manager just wanted to use her power. The group entering in front of us for the same movie looked to be the same age as me but were not IDed. The only required person to have ID and show it was my guest who I bought the ticket for. The rule states “ Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. for proof of age for each additional ticket being purchased.” I then wanted a refund for my tickets but they were unable to do that too. Instead they gave me film passes that I did not want I just wanted my money back. I recommend going to the AMC instead who have never given any...