Healey Hyundai — Local services in Town of Fishkill

On Saturday September 20, 2025, I had an appointment at Healey Hyundai in the hopes of purchasing a new vehicle. I knew about what I wanted to spend, but also knew I wasn't in a rush and could wait as long as I needed to find the right vehicle. I want to be clear my salesman was good and respectful during the whole process but there's more to my story. My salesman showed me a vehicle that I liked. It was a certified pre-owned vehicle with only 54,695 miles on it. I was told it came with a five (5) year 60,000 miles bumper-to-bumper coverage, as well as a ten (10) year 100,000 miles powertrain warranty that carried over from the original owner. The vehicle looked good but we couldn't test drive it due to the windshield needing to be replaced. The only thing to seal the deal at this point was the price. Again I didn't need a vehicle immediately so I was willing to walk away and continue looking elsewhere. I told my salesman this and we negotiated a deal that I was happy with. This deal included a maintenance plan which consisted of seven (7) oil changes among other things. At this point we had a happy compromise the dealership sold a car and I got a vehicle with a package. After that, we test drove a newer model and were happy with the way it drove. Next, we sat down with the person in the finance department to sign contracts. We spoke about watching the Bad Bunny concert on Amazon Prime and his shows in Puerto Rico. That platinum maintenance package was brought up stating we already have that. We were told the car would be ready on Monday September 22, 2025. I left and only needed to drop off a check to finalize the deal. I returned two (2) hours later with a personal check but was told I needed a certified bank check. On Monday I reached out with an update and was told the vehicle wouldn't be ready until Wednesday or Friday. On Wednesday I got an update that my vehicle would be ready on Friday. Today September 26, 2025, roles around, I'm expecting to only drop off the check and have a great day. I get there, drop off the check, sign some documents, and as we are about to finalize everything I ask about the maintenance package. I'm then met with " you didn't get a maintenance package". Now I'm talking with my salesman and we're discussing the events from the day I signed the contract. The manager is contacted and they are adamant that I turned down the maintenance package. I continued to explain that was a part of the deal that was made. The person from the finance department comes over, and says that was included and they don't have a seven (7) maintenance package. They do, it's their platinum package. My salesman stated that. We continued to disagree. He spoke with the manager and the manager then spoke to me. At this point, it certainly felt as though games were being played. My wife and I explicitly remember this being a part of our negotiation but three employees were stating the opposite. To try to rectify the situation I was offered one (1) service. That wasn't comparable to what I was originally told I was getting with the vehicle. If I settled and accepted that one (1) service I was agreeing that I was wrong about the situation. I felt like they were gaslighting me. There was no resolution reached that would rectify the situation. After I got home I realized the vehicle had almost two (2) thousand miles on it then what was presented to me on the day of the sale. It was 56, 445 miles, 1,750 miles more than on my original contract. I reached out and was told there was an error on the paperwork but don't worry it doesn't affect anything and that management will be notified. I stated the website and the miles I were given the day of was 54, 695 miles. I was told the contract was handwritten and that's were the mistake was made. It was stated they will take care of it. After the day I had I can't in good confidence recommend this dealership to anyone. If this happened to me and I caught these things what about all of the people before me that didn't catch this types of mistakes. Please...

One of the best car buying experiences (Thanks to Patrick Jaffee) we have had in a long time. The only one that came close, was at our Mercedes Dealer, but we decided rather than buy another Mercedes, we would look at the Hyundai Palisade, Calligraphy edition, which would have all the features we needed and more than we ever imagined we would want. Who isn't hot in the summer months and wish they had a cool seat? ME! This beauty has cooled vented seats. No joke! And if you're the driver, not only do you get cooling seats in the summer (and heated) - but you also get a light pressure point massage. I love this car. Not to mention the drive. BUT you will have to learn that for yourself.

We walked into the dealership, and this is what I loved the most. Nobody attacked us. I saw a brochure for the Palisade on Patrick's desk and asked if I could borrow it! He said, you can keep it and if you have any questions, I am here. That's when we said, we have lots! What attracted me to Patrick's personality, was that he was not overly zealous. In a car dealership, especially that makes me uncomfortable. We talked about the features; we knew there was one on the lot for us. It was the calligraphy, and it had the towing feature (5,000 lbs.) - which we needed, and it was our first-choice color Steel Graphite.

They looked at our 2018 Mercedes 350 GLE and we took this baby for a test drive. We were so in love with the vehicle and were sure not to tell Patrick (laughing) - He knew. We sat down, he went and talked to the most patient Peter Burnett (sales manager), and they made us a great deal. We felt we received exactly what we wanted for the Mercedes and what we wanted to pay for the Palisade. After that was done and an application filled out for financing, we went in and met with Joe to discuss the options for extended warranties and honestly, this is what sold us. They are expensive, there is no question, but over the term of the financing it's worth it. We got pretty much everything, a few things we left off, but left knowing we would be worry free for the next 10 years and paid for service for about 10 years. We don't drive a lot.

Then after the exhausting signing of papers, we were brought into the lovely Monica McKnight (in photo on right) - who handled our insurance. Thank you so much for your patience, Monica! While the car was getting prepped and simonized, Monica took Deb (my wife) to see all the features. We were in a rush, as we had an appointment, but I know if we have questions, our wonderful team at Healey Brother Hyundai will help us.

We noticed a scratch on the passenger side door chrome strip about an hour after leaving. We were in a rush and never did a proper walk around. We were told to come in today (day after) and they would look. Patrick showed up on his day off to check it out and he and Stanley Garland (Sales Manager) ordered replacement trim. Thank you so much Stanley for putting your signature on the order.

Seriously - this was one of the easiest and best experiences we have had in a long time - there was no game playing or fighting over price. Easy!

Thank you so much again! We will be back, and we will refer our friends.

Regards, Julie and...

I had really high hopes for this dealership. I was referred to Healy Hyundai by a family member who had a good few first experiences with them. After my last car buying experience I needed to know that my questions and concerns would be addressed. Car dealerships are so good at selling the car but so many of them fail in the service department. Same goes here except the salesman also just straight up lie to you. I bought my car in 2022 from Healy and like I said, the buying experience seemed to be decent. At the time, used cars were in short supply and everything was incredibly expensive. The salesman Mike M. showed me a few cars but I was looking for a hybrid and there wasn’t really anything in my price range. Then he showed me an Ioniq full electric. I was impressed. He told me it got 270 miles on a full charge. Turns out it only gets 170 miles on a full charge. When I test drove the car I could tell Mike didn’t really know what he was talking about. When I was asking questions about it he was just making up answers. Told me the car has a transmission, with gears. It’s an EV and does not have a regular transmission. The other thing was the tires. They sold me and EV with tires that don’t belong on an EV. I have had terrible range with this vehicle. I always wondered why. That’s probably the reason. Then there is the service department. They lie just as well and have no idea what they’re talking about. They have tried selling me their service package multiple times but that package is for internal combustion vehicles. Not for EVs. They sold me the car and don’t even take the time to see that I own an EV. Then they make accusations and act as though I did something to my car that they will find out and charge me for. All I wanted was regular service maintenance. For instance, the coolant light came on in the car so I made an appointment and did some research. I found that there was a recall on the coolant system and that it was a simple and free fix through Hyundai. When I brought it in I explained to Kris that the light came on and I think there is a recall but they are the pros so I will leave it to them. He immediately started in with saying that I could have caused the damage and if there’s a leak it might not be covered under warranty and acting as though I did something that I’m trying to hide. Only to find out that indeed there was a recall and they did the work for free. I understand what dealerships have to deal with. I understand the vast majority of people that buy cars have no idea what’s going on under the hood. But these dealerships need to understand that people want the best for their vehicles and have a mutual interest in maintaining it. They need to understand that most people don’t work at car repair shops and most people don’t even see what it’s like daily. I can understand that there is a lot to manage but unfortunately most, like Healy, drop the ball. They have an opportunity to make it a great experience and do the right thing but they constantly choose to treat customers like garbage and not do the right thing. I hope I don’t ever need to go back to Healy Hyundai. I won’t recommend them to anyone I know. I hope they figure it out. I’m very...