New York Sports Club — Local services in Town of Haverstraw

Liked this club until I realized I was being charged for 8 months after thinking I had cancelled my subscription online. I was consumed with family matters and did not notice the charges for months. As usual in corporate land there was "nothing that could be done" to refund the money. AND I had to pay a 10$ fee to cancel and an extra month. In total I paid for 15 months or so of health club for 3 visits in about 3 months of service. If you don't like working with corportate "customer service" (not) don't go here.

You don't need a place with a legal staff, a structure that keeps local managers from being able to make decisions about customer care, and customer care people who are trained to avoid customer complaints. Go where there is a human owner who cares about your business and does not have clearance to charge your credit card at will. Not ok. And this is a comment on the Corporate structure of NY Sports Club more than this local branch who went to bat for me, but in truth they have nothing to do with anything. Find a better gym.

@@ Second response to Hereto help (not): This is the problem. There really IS no one to help. And there is no owner. There is only the appearance of an owner and an appearance of customer service so it looks like there is care and responsibility. No one to actually take responsiblity for the fact that your online thing is utterly confusing, the "month to month" plan is a trap you pay a premium for and then can't get out of (without paying 10$ and an extra month...and one month at the beginning extra too). Instead of cancelling I accidently landed in another plan. There was no one to refund my $ even though I very obviously made an error. "Not enough documentation". Really?

And this is the problem. You LOOK like there is customer care, but guess what, there isn't. There are just people paid to tell you "sorry there is nothing we can do it is our policy".

Finally, I asked to speak to someone beyond the branch level and was told that they would give me a number for your corporate headquarters but they would only send me back to the same local branch back, and they have no power to refund my money without higher approval. Brilliant. Another endless and cynical fake "customer care" loop that wastes my time.

But here is the deal, "Heretohelp Team": People eventually know when things are to slick and too abusive. It isn't a strategy that works or lasts long, no matter how great your pool is. Or your bells or your whistles or your come on rates or your incentives. Care about people. You will do better.

@@@ Third response: 1/30/19 Heretohelp Team did not ever contact me as they noted that they would in their response. Proving the point that there is really no effective way to resolve any dispute or problem with NY Sports...

NYSC continues to exploit loopholes and take advantage of its members in order to make money. NYSC/Town Sports International (TSI) were billing members during the pandemic and the Attorney General of NY investigated them for illegally profiting off the Covid-19 shutdown. The Attorney General charged NYSC/TSI with "unlawfully charging monthly dues and engaging in a variety of illegal and fraudulent practices."

My primary gym in NJ permanently closed during the pandemic. Once my gym closed for good, membership should have ended. Instead, NYSC found a way to continue billing me and other members.

NYSC switched my membership out of state to Garnerville, NY without my knowledge or approval. They never sent a letter or called me about such a significant change. They claim an email was sent out about the transfer, but their records show it was unopened. No letters, no phone calls, no follow up. I was charged nearly $400 for the NY location that I never once visited, and have yet to be refunded.

NYSC filed for bankruptcy and permanently closed more than 50 percent of locations; while exploiting a loophole in order to keep billing members.

This is deceptive business and customer service. An opt-in model (rather than opt out) would have been a fair and common sense approach amid a global pandemic and permanent closing of a gym (X amount of months to opt in to a new location, otherwise membership ceases).

My advice to others; there are plenty of fitness facilities that don't play crooked games and actually value their members. Too many people have been burned by NYSC through the years, and many past employees have publicly acknowledged this fact. Find another fitness facility that actually has the best interests of its...

UPDATE- The WORST CUSTOMER SERVICE GETS EVEN WORSE. After a rep made a phony gratuitous attempt to respond to my review below rather than contact me directly I sent 3 emails (to the email they provided) asking for assistance and over one month later no one has responded. And yet they continue billing my credit card on a monthly basis after I have made numerous attempts to cancel. Stay far away from NYSC. I now have to deal with getting this canceled through my credit card again. So FRUSTRATING!

STAY AWAY - IMPOSSIBLE to CANCEL memberships and monthly recurring training sessions. My wife and I purchase memberships as well as monthly training sessions. My wife tried to cancel for 3 months and despite their assurances that they would stop billing they kept billing $400/month later claiming that we did not submit our cancellation with the appropriate method (apparently multiple in person requests and written letters are not sufficient if they are not also sent by certified mail to the branch manager - of course they won't allow phone cancellations). They will send in you in circles trying to resolve anything insisting that the manager you need to speak to is "away" and to come back later. They now won't refund the money nor provide the sessions as they also expire without notice. I then tried to cancel my membership since I was so disgusted by the service and called twice - again given the same run around and hoops that you have to jump through. DO NOT PROVIDE THEM WITH A CREDIT CARD UNLESS YOU WANT TO SPEND HOURS OF AGGRAVATION DEALING WITH THEIR LOUSY CUSTOMER SERVICES AND IMPOSSIBLE CANCELLATION...