West Hills Animal Hospital & Emergency Center — Local services in Town of Huntington

Our visit to West Hills for my puppy’s neutering appointment started off very rocky. I had to drop him off between 7-730am which I did and when we got there Brody, my husky lab mix, was definitely uneasy and began barking. The receptionist Audrey, mind you didn’t greet us or say anything to acknowledge us standing in front of her desk, seemed very overwhelmed. I don’t know why considering there was only 1 other dog in the lobby waiting for the vet but oh well. Once she checked us in she needed Brody’s weight. West hills scale is built into the floor so your dog needs to stand still on the scale to be properly weighed. Brody had a tough time keeping still with being anxious and curious being there. The receptionist yelled at us and made me feel dumb that I could not get him to sit down. Finally after many huffs and puffs from her she said they’ll just weigh him in the back. After that we were filling out paper work which I’m sorry to say Brody barked a lot during. I felt really bad and was just about finished when I heard from the desk a sharp unfriendly voice yelling “you’re making a lot of noise over there this earlier in the morning” I’m sorry but why is this woman working at an animal hospital if she can’t handle their voices and noises? Also why would she say it like that? Yelled at us over the desk? Instead of maybe offering to help me or ask us to fill the paperwork outside. Anyways I left the paperwork on the desk and waited outside to be called in. We waited not even 5 minutes before getting called into the examination room. I was really nervous about leaving Brody here I was under the impression that’s he’d get kicked out of something if everyone was like this rude receptionist who in my opinion doesn’t have a polite bone in her body. I told the vets assistant my reservations about this and she looked at me kind of funny and said our concern is the animals and that they’re ok. Don’t worry about how we are, we can handle the noise. She seemed very genuine about that and made me feel comfortable leaving Brody there. Obviously the receptionist doesn’t have the same feelings and shouldn’t be working there or should be redistributed. I work front desk so I know how important it is to have a happy face and kind demeanor to ALL guests. Everything else was really top notch I have to say. The vet, Dr Tiffany Sikalas, called us to let us know how Brody did during and after surgery. A very kind sounding receptionist Wendy called the next day to give us a discharge time. We even spoke with the technician upon pick up who very nicely went over everything with us about home care and medication. The reason why I’m giving 3 stars is solely because of Audrey the receptionist, she really made me second guess my choice in West Hills and made me want to leave. The actual service was excellent though and I do think they are a 5 star animal hospital. Definitely keeping West Hills as Brody’s vet but if we see Audrey at the desk we’ll just kindly wait for another...

I typing these with tears in my eyes. I hope all parents who love their fur children can consider it carefully before coming to this hospital, no matter what kind of races you are. My child already passed in my arms 10/01/2025 at Mahatten AMC hospital. because of West Hills improper medical treatment and serious discrimination of present political ideology.

Still give 3 stars because their front desk - Sylvia and 2 Vet tech (When Sophie stayed this hospital, each day morning and afternoon I went there visit her and talked to their Vet tech) they knows what they are doing and have real compassion!

09/28 morning we bring our Sophie there. Only one front desk and whole team doctors not ready. How? 24hrs? I talked to front desk that I understand now is switching shift time because my husband did human side too. We arrived around 7am, wait until 8:30am to meet doctor. First, let’s talk about first DVM Langdon, I know she is senior DVM because of her uniform. (Me and Sophie travel and meet different country/state DVM before) my husband talked to her that day, she straight point, and consider Sophie’s situation, a girl already nearly 15years, don’t have to do unnecessary test. She helps Sophie on stable condition. But is just false impression! see the picture 3 about medical history, how a hospital can put language barriers on the medical records obviously? You told me, My husband is human side RN worked at NYC, first language is English, the only language he knows. Obviously, they didn’t do it first time, checked some reviews after Sophie died, some reviews have Asian American last name, their child face difficult and suffering too.

My child have heart disease, always used medication Vetmedin pimobendan. This hospital give her is not reference listed drug. white pill pimobendan (maybe their medication budget level not enough, so bought this Generic Drug - the drug side never ever can compare reference listed. ) Also IV fluid too much (even minimum flow will cause edema and liver/kidney failure.) If DVM really want to do, should let Sophie out pee every 2hrs to relieve internal organs fluid. They preferred use furosemide (they called Lasix) cause more pain and getting worst.

Over 5 different doctors on our Sophie’s records don’t know about that? Need myself talked to Vet tech be careful it, even I communicated with Doctors can I stay with Sophie do IV fluid. Their answer is NO. that’s means whole team is obsolete knowledge and not enough experience to handle difficult PT at all.

Last DVM Sorowitz (not enough experience) more ridiculous part is that she wants Sophie stay until 10/01 afternoon because she injected medication - Dexamethasone Sp. said maybe back normal breath. They never think about give my child right amount Digoxin.

Please go to other hospital, Please do not let yourself face what I face!!! Heartbroken,...

I've been using the West Hills Animal Hospital (WHAHZOO) for many years, especially for my 14-1/2-year-old dog that is diabetic and can barely see because of cataracts. They say that customers are number one and they want all to leave satisfied. Well management at WHAHZOO listen up. I am a very patient person, but I draw the line at incompetence and outright disrespect. That is what I experienced tonight, and I have to say something in hopes that the management may do something to correct it. There were three patients ahead of us tonight and I did not mind waiting. After an hour the last patient ahead of me came out, I figured great the two doctors on duty are doing OK, after another half hour I'm still waiting and in comes a young couple with a cute terrier who does not look like they are in distress. Ten minutes later they call that couple in, and I politely say excuse me I've been here for an hour and forty minutes I should be going in. The response was: there are two doctors here one will see this dog and another doctor will see you in 5 minutes. No, another 5 to 10 minutes and I tell the desk this is not right where is the doctor that was supposed to see me - oh they are getting ready to talk to a family that just came in to pick up their dog. I said this is still not right and its disrespectful to me, my dog and not a way to run a schedule and I ask what happened to the 30 to 40 minutes before when there were no dog/patients here but me - if the doctor can't come out and talk to me now I will write social media reviews to advise others of what to expect. Well guess what, no doctor came out and then the desk says "oh the other dog was having an allergic reaction to something" that's why they went in. They looked fine, no breathing problems, they looked active and no triage examination was done - that excuse only came out after I said I would write reviews. Well, here I am folks, writing a review, if you are made to wait there can be a good reason, but when there appears to be no reason other than incompetence in how they run a schedule, and disrespect to long time patients by not even talking to them, then it's time to speak up. Management at West Hills take Notice and change things. Others beware and speak up when it's not right. David K in...