So have debated ( 1 month) about posting review of anniversary diner. Long story ( sorry) but maybe worth the read. Made reservation weeks in advance of our 15th wedding anniversary for outdoor dining on the patio close to sunset at Oheka Castle on August 7th.Was told on phone about country club /business casual dress code when they called to confirm reservation. We show up and front gate is closed. Young man ( refrain from using kid) in car tells us to use other entrance. Cant tell us where other entrance is however. Other entrance was service entrance. Lot is busy with cars, busses, trucks, people. We are told by another young person rudely we can not park there. Drop wife off in front of service lot ( nice shoes walk from car was long) and park car illegally in dirt hill shoulder of access road and start walk to wife. She was approached by different person about not standing in front of lot. We make our way to side/rear entrance of castle and walk through basement ( locker rooms, utility rooms, storage/trash rooms, etc by a escort. Arrive at hostess station where we are told not to look at sunset, not to take pictures, not to walk property, not to walk to side of courtyard as there is a video shoot happening at the castle that night. Due to it being our anniversary, only doing outdoor dining, prime time dining hour on weekend we were limited in choices so we decided to stay. Our table/server (Anthony)/appitizers/beverages were awesome and enjoyed. Once entrees came so did the rain. I speak to hostess No umbrella no room for us indoors so we abandon table with entrees and drinks and wait and wait for someone ( asked waiter, busboy and then a manger) to wrap our food. Was charged full amount less ( 5% discount) and with tip was over 200 dollars for the meal. Side complaints Shoot took over all outdoor access huge lights/screens and activity/noises. Other tables had guests in cargo shorts and baseball caps ( turns out they were warned about parking/shoot happening. No valet parking walking in unpaved mud and dirt in nice shoes in the rain was not necessary. Moving of furniture, setting up and use of flood and spotlights, wooden boards by numerous video shoot production staff talking loudly walking patio area during meal thus at times blinding us. Video shoot was primary/main focus, we were complete afterthoughts almost to point of being an unconvince to staff.
The very weird part I call and leave messages ( 3 of them) over next 10 days with people but never a call back. On 4th call an assistant manager gets on phone and takes ownership, commiserates, offers to mail us a gift card to have us back for a proper experience and to email me her contact info so I can sent her my complete notes on the evening. 3 days later no email so I call back and speak to her again. She says my claim is under investigation by the manager. Never heard from anyone since, never received gift card and not able to reach a manager by...
Read moreIt was my wife’s birthday, so we find this lovely place and expected a great dinner. However it turned out to be a bad experience .
Valet - The valet opens my car door and greets me and ask if Im staying here. I tell him that I have a reservation for the restaurant. He hesitates and asks me “if Im sure” and that they dont take walk ins. I tell him that “I am sure” and that I have a reservation at 630. With a weird look on his face, he accepts my keys. I felt very unwelcomed from the beginning.
Hostess - I asked for a patio outdoor seating and noted that it was my wifes birthday on Resy. So thats what I expected when I cam in. however the hostess says that she doesnt have any outdoor seating for another 20 minutes. Since its only 20 minutes, I tell her Ill wait for the outdoor table to be available and she leads me to the garden. After 45 minutes, we wait on a random seat at the garden to see if she will come back and bring us to the available outdoor seat. She never came. A random waiter came to ask if I needed a menu, and I opted to sit on an open table at the garden.
About 1.5hrs into our dinner (waiting on our entrees for 45min+ after our Appetiziers came) we were getting cold, so I ask 3 different servers if they had a table inside that we could move to. The same hostess comes back and tells me that hey are fully booked for the night and there are no inside tables. Disappointed, I contemplated about just cancelling my entrees and going home. A few mins later, my main server (the hero), not knowing that the hostess just spoke to me, ran to see if they had any indoor tables, came back, and told me there was a table inside he could move me to, and led me to a dining room with 4 EXTRA TABLES. We waited 20 more min for our food and finished our dinner there.
Terrible experience. Felt unwelcomed, forgotten. I dont think Ill be...
Read moreWe came here on a whim on 7/8 at noon for my birthday lunch and enjoyed the food, drinks and view of the gardens. The dessert was disappointing, and had a fridge taste to it, I also cannot remember the last time if ever that, I had a brownie dessert that wasn’t warmed? Prices are very reasonable for dining in a castle.
What we didn’t appreciate was the door attendant on the way in to the castle. We had attempted to make reservations but it said the first one was at 4:30pm, we found that hard to believe being it was a Thursday so made the drive anyway. The attendant rudely turned us away stating I needed a reservation for lunch or the hotel. After ten minutes of refreshing the page I finally was able to make a noon reservation for lunch. She insisted on telling us that even if I had reservations for lunch, we wouldn’t be allowed on the gardens (even though I never asked or implied we wanted to go to the gardens) this comment rubbed me the wrong way so I tried making one for the hotel but they were showing sold out. We went back with a picture of the reservation for lunch and she made us return to outside the gate again until it was 5 minutes before our time. What’s interesting is we saw many cars entering and figured they were going to the hotel but when we got to the restaurant, there were already 5 cars there and the earliest reservation was for noon? Profiling?
Well anyway guess what? After lunch we were indeed able to just go out the restaurant door and onto the mostly empty garden but what a way to ensure we don’t return or recommend with her...
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