New York Sports Club — Local services in Town of Mount Pleasant

Starting with the gym, it isn't well-maintained or the cleanest. For the casual audience or newcomers there is plenty to use, but has quite limited mileage with the amount of unmaintained and mechanically faulty equipment that WILL keep experienced lifters from more optimally achieving their goals, and I cant sugar-coat this but that's probably the point. The facilities on the other hand are perfectly fine(shoutouts to the cleaning ladies). While I'm sure the staff are fine people, I've had multiple account/payment issues that were ongoing, forcing me to nag employees about such issues(which really could be avoided if just done properly the first time). Even worse were the multiple emails I have detailing changes that have NEVER occurred. Its a shame that while staff are helpful at times, I couldnt recommend the any location for NYSC given its consistent lack of general upkeep and awareness for account management (which is ridiculous if they expect a maintenance/yearly charge). More care put into the IT would likely help wrangle many of these backend account issues and end the dependence on employees for such contingencies. For those who couldnt care otherwise, this gym is for you i suppose. Quite a shame(but not a surprise) that such a sizeable company couldnt be bothered to invest to tidy up these easily...

Once you join, you should budget in a few extra months to try to cancel your membership. First, they will only allow you to cancel in person. This is a completely arbitrary policy designed to extract money from customers. There is simply no rationale for this

Even if you cancel in person, you have to cancel 6 days prior tot the start of the next billing cycle again, totally ludicrous and arbitrary policy designed to separate customers from Their money

I’ve been a customer of NYSC multiple times in my life. Based on this experience, I’ll never step foot on this gym again

Response to NYSC response Thank you for eventually agreeing to reverse the charge after I showed you that I did, in fact, email you my cancellation request and NYSC did not reply

Secondly, I stand by my earlier comment. That is, your policy, particularly that members cannot cancel over the phone, it arbitrary and designed to delay a customer termination. People cancel memberships, services, etc. all of the time and its nearly always the case you can do it on the spot over the phone. You are way out of step with the modern world and this "policy" has only one goal: that is to separate customers...

This is one of the worst New York sports clubs I’ve been too but also the company has gone down so much it’s terrible. First from all the gyms closing. Then to have the nerve to raise my membership dues, claiming it’s to upgrade the facilities, show me where!!! I’d be happy to pay the extra money for new equipment but it’s bs. But this gym has nothing but members taking up equipment getting a thumb workout while they scroll through social media. Why have no cell phone signs up, such a joke.

Thank you for the reply. But I heard the same story of upgrading the gym right before it closed its doors and shuffled me onto another one, only for that one to close as well. But the equipment in this gym dates back 20 years ago and I was first a member. Please don’t take my money and say you’re going to upgrade if you’re not so I hope it really happens. But maybe take some of the kids bs’ing at the front desk and put them on the floor to keep it clean since your members don’t know how to rack weights and clean up after themselves. Sadly, I’m an avid bodybuilder but can’t get in the frame of mind in this gym. Hopefully it will change or I will gladly pay double to...