North Shore Honda — Local services in Town of Oyster Bay

If I could give this place 0/5 stars I would. I have never written a review on any business, but the amount of disrespect that I have gotten from North Shore Honda Service Department is absurd. For the past 3 months I have been trying to replace a part of my car and get my engine checked. The first time I called up, the woman on the phone said she didn’t have time for over a month to have my engine checked (since I could realistically only come on Saturday’s) - which is fine. I finally got an appointment for today - after waiting for over a month - at 8:30 AM because the woman on the phone said that the car can be completed in a day since they will have all the necessary staff working. The manager of the service department called me yesterday morning (around 10am), the day before my appointment (in which I was waiting for over a month), explaining that there was no way that they could attend to all my service needs (which was just replacing a side view mirror, doing diagnostic testing on my engine and running recall updates). He explained to me that he could give me a loaner car for the inconvenience - fine. After talking, I explained to him that I was traveling for business so the earliest that I could bring the car back was on Saturday (a week from my appointment). He said that I needed to bring the car back earlier, but after talking, he agreed to let me have the loaner car until next Saturday.

Fast forward to this morning... I bring my car in at 8:20AM and a man (whose name shall remain unwritten) knew exactly who I was as I entered the doors. I update him on the car and what I want EXACTLY done, since I know from prior experience that North Shore Honda has an incompetent service team. He explains that since the manager did not write that he would give me a loaner car for a week, he refused to give me keys to a loaner car. Since I waited over a month for this appointment, I said I can come back anytime this week, canceling my business trip. He explained to me that the manager was not coming in today, nor was he able to speak on the phone (conveniently). On top of that, North Shore Honda did not even have the staff capable of fixing my car THAT DAY!!! The appointment that I had for a month did not even have the service professionals to perform software recalls on my car, replace the side view mirror and/or complete diagnostic testing on the engine. So after waiting for over 1 month of getting an appointment, I left North Shore Honda in my car, without service.

All-in-all, the amount of disrespect and unprofessionalism at North Shore Honda is cringeworthy. I had a great experience purchasing my car, but everything after that has been a nightmare. This is the first and last Honda that I will ever purchase. Steer clear from this business and your life will be that much more...

Be cautious! Dishonest dealership! Add on unnecessary fees! when buying a car here. The salesman, Daryl, was good, and we agreed on a great price after negotiating over the phone with Corey, who promised that price. However, be mindful when signing the invoice. Once you sit down, they will mention that you get three free oil changes and lifetime wheel rotations, but then add $350 to your invoice, so it's not actually free. I told them to knock half of it away or we not buying the car.

When you go to the older lady named Valerie in finance, that's when they try to hit you with an extra $1,000 fee. If you know your purchase price, taxes, fees, and the amount you’re financing after your down payment, the calculation should be simple. We knew we'd be paying around $280 a month for 36 months with the Honda Finance rate, but she said our payment would be around $320. I asked why and pointed out that was incorrect. She started with her nonsense, claiming there was a mandatory bank fee of $1,000 extra because we were financing.

After complaining and telling her we would walk out if they didn't remove the fee, she came back with a story that they would "absorb" the fee. We caught it. We’re not naive!

And what's worse is that when we told them we wanted a hassle-free, stress-free, smooth transaction because we had just experienced a death in the family and needed a car ASAP—since our old one was over 20 years old—they still tried to take advantage!

As long as you keep an eye out, calculate your numbers, and review all the paperwork to see if you catch anything, that’s important! The manager had the nerve to give me the runaround, saying it’s the bank’s fault. First of all, Honda Financial does not charge an extra $1,000 fee on top. He claimed they’re only making $150 off the deal, but I said, 'Too bad, then don’t agree to the price with us! If you’re not making enough money and want to add in fees afterward, then don’t agree to the price in the first place!

We been buying Hondas for over 20 years this is our worse Honda Dealership experience on Long Island.

Afterward, I made sure the salesman and manager knew I wasn’t happy at all. This is bad practice, and the dealer’s general manager, owner, and finance lady should be ashamed of themselves. Apparently, this scam has been going on for a while, as others have mentioned similar experiences in...

I hope this reaches to the right person. I am writing this on behalf of my father. I want to reach out regarding the frustration me and my father have to deal with on his recent purchase on Certified 2017 Honda HRV on June 03, 2020. We saw this vehicle on an auto-trader. We reached out to the dealership and set up an appointment to see the vehicle.

Looking at the vehicle, we noticed water in the trunk and moldy smells in the car. We were told that the trunk door was probably not closed tight, and the water was from the heavy rain from the day before. Before making our decision, we were promised by the salesman, that legally, the car needed to be inspected and make sure it is in good condition for sale, and also because it was a Honda certified vehicle.

With the salesman’s promise, we felt comfortable at the time to make the purchase, thinking that everything was taken care of. We purchased the vehicle, and 2 days later, it rained, and my father found there were pools of water in the front seat and in the trunk.

We made the phone call to the dealership and informed them of the issue, and the first thing that they said was “no refund.” I find that to be highly unprofessional and disrespectful, since we didn't even ask for a refund, we only wanted the issue to be taken care of.

We went back to the dealership today (June 09) to have the car examined. I also want to note that my father does not lived near the dealership which is located in Long island, and he resides in New York City, so it is an hour drive each way.

My father went to the dealership today and waited all day to be fixed. The dealership didn’t expressed any type of compensation, or apologetic toward the situation. I thought this was a Honda Certified vehicle, I guess all that means is a little stamped on the paperwork, and when real issue happens after leaving the lot, all we get is little to nothing treatments.

I understand that it is a used car, and there could be possible issues. But I didn’t buy a $5000 car, rather it is a $20,000, and did not expect this type of issues.

Customer service was great on the day of the purchase, but after the car is bought, we felt very disrespected, like it doesn’t matter anymore.

We are seeking an response to this issue, and hope to hear from the management or...