Stop & Shop — Local services in Town of Oyster Bay

Customer Service Center, is rude yet self centered & obnoxious. I was discriminated against by a staff employee by the name of Samantha & the MANAGER JOHN I was there simply to pick up a Western Union Transaction I handed her 2 id’s one (Photo ID & Charge Card) like their policy states by corporate let them tell it. She informed me that since I was picking up a transaction that the sender of the transaction would have to put it under my FIRST NAME & NOT MY middle name. Complete BS! I’ve been doing Western Union for years now, & never NOT once as has store gave me this type of trouble. Obviously if Samantha could read, she would of noticed my Middle name on BOTH my id’s instead she lied and made me seem like I had stolen someone’s 2 id’s. So I told her to call her MANAGER, at first she resisted & expressed resentment by hesitation. So finally, her manager John comes over, he walks up and ask the store representative Samantha what was the problem? Excuse you, the 2 of you BOTH need to sit down and be coached and him being a supposed manager he should know better when it comes to customer service... Customers come first, he should of asked me what the problem was and not Samantha first. Then she lied to her store manager John, by saying my name on both my id’s did not match when they in fact did! Another thing, him being a manager of the store he should of asked to see both my id’s when he did not he wrongfully took his store associate’s side and not mines. Then they both lied together after one after the other by saying that’s corporate’s policy & Western Union’s policy and all John could do was shake his head at me when I tried to present to him my issue rebuttal their statements by saying my id’s do match and I further explained I’ve gone to other stores in the past & never had this issue. That unfortunately was my first attempt ever setting foot into a STOP & SHOP and needless to say it was not a good first impression and due to this it will be my final & last decision ever not setting foot into that location again.

So after this I went to another Stop & Shop after 20 mins from this location went in & handed the store associate my two id’s and received my Western Union Transaction successfully with no...

Sorry had to down grade my review. Iv been coming to this store for 8 years and its slowly becoming more and more inconvenient. 1st they never have my coffee creamer this was way before the pandemic frequently I have to just buy it at 7/11 (funny how 7/11 can manage to keep it in stock) and i spoke to a manager several times stating you seem to have enough french vanilla how bout ordering less french vanilla and more of the ones you frequently run out of im no genius but wouldn't common sense tell you that i can only imagine how much french vanilla they throw out. 2nd when the pandemic did hit instead having people enter through one door and exit through the other they make everyone filter through one door like lab mice all so they wouldn't have to put another person at another door to count I guess 2 walkie-talkies and another person to monitor how many people are in the store was out of the budget or not worth our safety. 3rd the inconsistent store hours I was rushed out because they decided to change there store hours again and i didn't get everything i needed so now im supposed to go back in the morning I DON'T THINK SO. I find myself having to go to H-mart to get the things I can't find anymore at this store and now I think I'll just go to H-mart first and maybe from now on and only go to Shop & Stop out of pure convenience like if someone ask me to get milk and I'm passing it. And being im the shopper for quit a few elderly folks in my neighborhood and I'm in this store at least once a day spending 50$ to 200$ depending on the order shortening the store hours and not having things in stock that other stores regularly do well its becoming a real inconvenience. I will say the regular store employee's are pleasant and very helpful like the employee's that work the self check out. The other ones seem to take a lot of joy in telling people the store is closing like I'm getting off and hour earlier quick quick its almost 10pm time to leave. Got news for ya other stores that close at 10pm don't rush the paying customer out of the store they just don't let anyone in after 10pm and let the people that got there before closing finish there shopping...

Very close to my home and convenient, I would say fair pricing on items. Typically clean, staff friendly. Tonight went to the men’s bathroom, found toilet paper, feces and either water or urine all over the floor. The men’s bathroom is typically grungy, I don’t get squeamish but this was absolutely disgusting. I immediately told management and they said they were looking into it right away, I really hope so. This Stop & Shop seems to attract some very odd characters especially at night. Was approached by some guy standing outside the entrance asking for money, I politely told him no sorry and he mumbled some choice words, to which I answered get a job. Police have been here a few times, guess it’s common but I’ve never seen that so far at Fairway or other supermarkets I’ve been to. Must be the surrounding neighborhood. I’m contemplating not coming...