Ingersoll Auto of Pawling — Local services in Town of Pawling

(WOULD GIVE 0 STARS IF POSSIBLE) Firstly, the transmission on my 2013 car that I bought new already needs a replacement. This is quite ridiculous, since it is an automatic car that is only two and a half years old. Luckily, it is covered under warranty. However, the reason I bought a new car was to avoid problems like this that are typical of buying a used car. I did not want to take out a loan on a used car that could likely have problems so I purchased a new vehicle to avoid this. Clearly I was mistaken. Chevy runs deep.. right into your pocket.

Now, on to the unprofessional business that the workers at Ingersoll operate. I made an appointment for my transmission to be checked out on December 22nd 2015. The appointment was for December 29th 2015. On December 30th we were told by Anthony that a specialist needed to look at my car and he was going to do that today, today being 30th. On December 31st I called to see what the diagnosis was, and was told by another worker that my car had not even looked at my car at all and was still in the " to do" pile. Only when I demanded that I needed a loaner vehicle, was I given one. The following Tuesday, January 5th, the car was finally diagnosed. I was told that the transmission needed to be replaced (which is what we said was the problem when making the appointment) and it would take about a week to get all the parts in and have the work completed. On January 12th, 2016, I receive a call from Anthony, who tells me that they still do not know what is wrong with my car and have no idea when it will be ready. This is the same person who told me the week prior that the problem was the transmission and they were working on it. Here I am on January 14th, 2016, over two weeks after my APPOINTMENT still without my car. I have been stuck driving around an equinox which is sucking money out of my pocket because of their laziness. The excuses that I have been given where that they were busy. That is not an excuse for not doing your job. If you can't handle the work don't take the cars in. If you don't have enough employees then perhaps you should hire more workers. There are tons of people looking for jobs. Completely unprofessional staff who lie through their teeth. Even the assistant manager, Rob, had no idea what was going on with my car. It was to Rob's knowledge that my car came in on an emergency basis. Like I previously stated I had an appointment so this is completely untrue. Also if its an emergency vehicle would you not think that should be worked on first? All of the staff there have no idea what is going on and are not on the same page I get different responses from different people telling me...

This was by far the worst car buying experience I have ever encountered. Sure, the sales people are nice enough, that's their job. They deliver the typical one liners to get you to purchase that day: "since you're off, let's get this taken care of for you", "we wouldn't want you to have to travel to get the higher trade-in pricing" so we will offer just under what the other guy is offering. Despite used vehicles sitting on the lot for a prolonged period of time, they do not move on their prices, although I suspect if my husband was there it would have been different. I should have walked out and trusted my gut. Once you get to the warranty portion of your prolonged visit, you have to decline all offerings multiple times before they move on with the process while they try to convince you that something will surely go wrong and you need their coverage. Don't ask for your current tags to be transferred either. Their incompetent "accounting" team can't figure out that process and can't transfer current tags from a trade in to the newly purchased vehicle. 2 months after purchase and I still didn't have my registration sorted out. I had to call another shop who processes registration transfers to learn that once they cancelled the previous registration, the old plates can never be used again forcing me to obtain new plates that I didn't want. It may be a minor inconvenience to some, but my plates had meaning to me and I didn't want to give them up. Conveniently when I reached out to check on the status of the registration, the plates arrived that morning and were dropped in my mailbox per my preference. There was no way I was stepping foot on that lot with my current attitude! Someone not deserving of my anger would have been the recipient. My last purchase at CarMax was flawless on a Sunday! I will NEVER shop at an Ingersoll...

I'VE BEEN DEALING WITH THIS DEALERSHIP WHEN IT WAS BILL KIERAN, THEN M&S AND NOW INGERSOLL. I PURCHASED ALL MY NEW CARS THERE FOR MANY YEARS. I HAVE ALWAYS BEEN SATISFIED WITH THE SERVICE UNTIL JUST RECENTLY. 4 WKS AGO I HAD A TAIL LIGHT REPLACE AT A COST OF $42.80, (UNACCEPTABLE). 2 WKS AGO I HAD A SIMPLE SERVICE DONE AND WAS TOLD I NEEDED A NEW BATTERY ALSO AT A COST OF $130.00. WHEN I GOT HOME I OPENED THE HOOD AND FOUND THE COROSION ON THE CABLE CONNECTORS WAS STILL THERE. RECENTLY A WARNING LIGHT HAS BEEN COMING ON DAILY SAYING THE LOW TRACTION NEEDS SERVICING. AFTER BRINGING IT IN TWICE I WAS TOLD ADJUSTMENTS HAD BEEN MADE WHICH SHOULD SOLVE THE PROBLEM. NOT ONLY IS THIS A NUISANCE, IT IS ALSO A SERIOUS SAFETY HAZARD BECAUSE THE BRAKE LIGHTS COME ON WITHOUT APPLYING PRESSUER TO THE BRAKE PEDAL. THEN A DIAGNOSTIC CHECK WAS PERFORMED AND SHOWED AN ERROR CODE OF C0131 WHICH COINSIDES WITH THE TROUBLESHOOTING. I WAS THEN TOLD TO CORRECT THIS PROBLEM IT WOULD COST ME AN ADDITIONAL $1300.00 JUST IN PARTS, BUT WILL IT REALLY CORRECT THE PROBLEM.. I DID MY HOMEWORK AND FOUND MANY CUSTOMER WHO OWN A 2009 CHEVY MALIBU HAVE HAD THE SAME PROBLEM. THEY ALL RECEIVED DIFFERENT ANSWERS THAN WHAT I WAS TOLD. I ALSO UNDERSTAND THAT GM HAD PLENTY OF RECALLS ON THIS TYPE OF AUTOMOBILE AND ONE RECALL PERTAINED TO SERVICE LOW TRACTION. I NEVER RECEIVED THIS RECALL. I AM NOT SURE WHAT MY NEXT STEP WILL BE. I JUST SENT AN EMAIL TO GM FOR THEIR ADVIC.E. DON'T GET ME WRONG THE SERVICE REPS AND TECH. ARE COOPERATIVE AND POLITE BUT I JUST WANT TO EXPRESS...