I'm beyond impressed with the level of professionalism and exceptional service provided by the team at JNCS. From the initial quote to the final delivery across the country from NY to Texas, Jerry and his team were incredibly communicative and supportive throughout the entire process.
I want to extend my heartfelt thanks to the entire team at JNCS for delivering not only a top-notch gaming PC but also an outstanding customer experience. Their attention to detail and commitment to customer satisfaction sets them apart.
And for those still reading, I have a fun anecdote to share about my experience. In all my previous encounters with purchasing PCs, the Windows OS had always been pre-activated or I was provided with a product key via email. So when I received my new machine from JNCS and noticed a sticker with a partially obscured product key, I was a bit puzzled. However, after a few moments of uncertainty, I realized that I could simply scratch off the paint to reveal the full product activation key. If I were to offer a bit of constructive criticism, I'd say a "getting started" document would be helpful. However, given that the issue here was my own lack of experience, even that is most likely not necessary for the vast majority of JNCS customers.
Choosing JNCS for my PC build was an excellent decision. Their professionalism, exceptional service, and attention to detail have left me thoroughly impressed. I'll recommend JNCS to anyone in search of a top quality...
Read moreMy mom bought a PC from here first in 2012. Recently i inherited that computer, and she bought a new computer from J&N just recently. This new build : - Gigabyte Aorus Master X570 /5600X , EVGA 3060, EVGA G5 PSU, an upgraded Notcua air cooler, with everything else we needed then too!
The case, all parts and the way its shipped in a large box with the thickest memory foam I've ever seen for packaging. Reminded me of a Temperpedic mattress lol, no joke! Foam inside the case too for extra support , wires all tucked and perfectly placed.
All that was really left was add a few personal touches (my mom likes RGB 🤫), like some extra fans. Then we just powered it on, input the OS --windows 10 , but since have decided to put Linux on a drive and run that.. w10 is officially back burnered this time!
These people are very professional and unlike buying from Walmart, Amazon and the rest... There's nothing quite like buying from a store with real people who put customer service and their own personal time and dedication into making sure some aspects of American culture aren't lost forever.
Hope you guys are faring well through these crazy times. Thanks for...
Read moreHaving been a J&N customer since 2010, I'm thrilled to share my highest recommendation for the best-kept secret in the eastern Rochester area for computer sales and service. Most of my experience has been on the service side. These guys are GOOD, they're tenacious, and they solve even problems they can't solve. And I've thrown some head-scratchers at them. Then they charge so reasonably as to make even the stingiest customer's jaw drop. The quality and experience and pricing of their service invite a generous tip, like nothing else I've experienced.
I've also purchased at least four computers, home and work, from them, and it's a pleasure to do so - not just to put real money in their pockets, but the experience of sitting down, and speccing out something that's right for ME - hefty where needed, bare-bones where not.
It's a rare level of extraordinary customer service that makes me comfortable inviting others to experience it. JNCS has that. Putting your computer hardware and service needs in their hands would be one of the most pleasant choices a business or...
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