Book Culture Pittsford — Local services in Town of Pittsford

Not a very customer friendly business attitude. We tried to return an item that we bought for a Christmas present. Evidently when you plunk down your money it is gone for good as the only recourse is a store return for credit. This would be fine if the intended end recipient of the gift was interested in anything in the store, which she was not. We were told by the owner that if we had not put our credit card down and insisted on a refund she probably would have given us a refund. Certainly a strange approch for someone that wants to build a business. It spits in the face of " the customer is always right"!!! I will be interested in how this New york City attitude will work in this small town since there seems to problems in New york City also. It has been said that an unhappy customer will share their bad experience with 3 to 10 addtional friends and relatives, we are...

Amazing book store with a well-curated selection of books and pretty awesome gifts, not to mention a whole hidden toy shop out back full of excellent kid books and whimsical toys. This place is packed with treasures, but it's not cluttered. Nevertheless, you might need to ask their helpful staff to locate some things for you. And if they don't have a book, they can get it quickly. The book prices are reasonable, but it's also worth paying to be a member to get the discount--it pays for itself really quickly. Book Culture is a much needed retail anchor in Pittsford Village, and it is a wonderful place to go browse and chat...

My family and I arrived in town for our long weekend visit before we could check into our AirBnB and decided to spend some time wandering around town. We happened upon a bookstore, and being the book loving family that we are, we had to check it out. This store is a delight to peruse and explore, and the staff were so incredibly warm and welcoming. I found books I wasn't looking for (let's be honest, that was inevitable) and they have an entirely separate building for children! It was so cool! I absolutely recommend stopping in whether you're local or...