Village Coal Tower Restaurant — Restaurant in Town of Pittsford

BEWARE! This restaurant does not take credit cards!

Besides the fact that it doesn't take credit cards, we had a very bad experience at this restaurant on August 3, 2013. It started with the coffee cup that was not clean and had a large green leafy thing on the outside of it. The waitress did replace the cup with a clean one. After that, my husband received the wrong sandwich. The waitress did realize this after the fact; apparently his sandwich was mixed up with another customer's sandwich.

Now, I realize mistakes happen. However, most restaurants try to make things right when an error is made on their part. That did not happen in this case. The server removed the wrong sandwich from the table with all of the accompaniments, and left hubby with nothing to eat while the rest of us ate our entire meal. We had all finished eating by the time the new sandwich had finally arrived. Now, I assumed that they would try to make up for their mistake by at least taking the sandwich off of the bill, or giving us a coupon/voucher for a future visit. Any such gesture would have given us a different feeling about the restaurant. Instead we were charged the full amount for the meal.

We will not be returning to this restaurant. There are many great restaurants in the Rochester area, but this is not one of them. If you are visiting Schoen Place in Pittsford, I suggest you try one of our other favorites instead: Simply Crepes...

"A pig with lipstick on": a basic American diner designed to look like more than it is for the beautiful, privileged people of Pittsford. I had a spinach and Swiss cheese omelette with home fries and wheat toast. Omelette was okay but dry - could've used more spinach and cheese. Home fries were a bit overdone, hard and over season- salted. Toast was generic Wonder bread style "wheat " with typical, unspectacular Smucker's single serve jams, found in every diner in the country. Coffee was fresh but weak. Seats were hard and uncomfortable, dining room small, cramped and noisy. The best parts of the breakfast were the waitress who was professional, friendly, and competent, and the hostess who was equally overqualified for this place. Prices were obviously created with Pittsford's median income in mind, and, despite being very busy and apparently popular amongst the self-deemed elite clientele, the owners are evidently too cheap to pay the fees accepting credit cards entails. Instead they expect their patrons to pay the ATM fee to withdraw cash. In the future I'll dress down and go to Mark's Texas Hots, Jim's on Main, or any of the hundreds of Rochester diners that aren't trying to be anything but comfortable and customer - oriented and that offer good, homemade food at a low cost. Oh yeah...and most of them accept...

This is a pretty cool place on the inside. They have a diner counter area that most places don’t have though no one was seated there when we were there.

We took the family here for lunch. The girls got burger plates, my wife got the cheeseburger club and I got the fish fry.

The plates were good. The burgers you can tell are hand pressed and the home fries were well cooked. Not crispy but not under done like some places do. The macaroni salad was very good and my daughter ate hers and took half of my eldest daughters. It wasn’t just all mayo and noodles and it appears to have a tough of mustard in it.

My wife liked the cheeseburger club the hand made patties were a good size and not overly greasy. My wife commented that she likes clubs after eating this sandwich so that says something.

The fish fry was average. Nothing special but still good. I had it battered and it was a light crisp. The fries were crinkle cut. I don’t like coleslaw and I was able to substitute cottage cheese for that which I do like.

This place was fairly busy when we were here but there was some open tables. It did take a long time to get food but we weren’t in any hurry.

The staff was very nice. It’s a nice place to go and enjoy a meal. Just...