Talbots — Local services in Town of Pittsford

Possibly the worst customer service experience I’ve ever had. I never write reviews, but this experience was just that awful - the attitude from both clerks was more arrogant, dismissive, and rude than I could have even imagined. I went to return a sweater my mom bought in late November and wore once for about 2 hours before she realized the shoulder seams were off kilter and it was defective. I had her receipt, and explained that she was in the hospital which was why she couldn’t return it. Both sales clerks were incredibly rude, they said it was “obviously worn more than once” (it wasn’t), that it was outside the 60-day return window (it wasn’t), that the sweater was asymmetrical and not defective (it was clearly a defect, when compared to another one they found on the shelf), and the icing on the cake was when the clerk had the gall to tell me that my mother “hasn’t been in the hospital this whole time.” I was honestly aghast when she said that - how would she possibly know?! The other clerk finally instructed the truly awful one to “just do the return.” She literally rolled her eyes and then completed the return in silence, wordlessly handing me the store credit receipt and then immediately turning her back on me. Take your money elsewhere, this company does not deserve loyal customers if this is who...

His clothes are very well made. I can appreciate the finish of the garments which is neat and careful. However prices are sometimes excessive for fabric quality and design. It has been my favorite for many years for winter clothes because they usually have garments of 100 percent merino wool and cashmere of original and exclusive confeccion which makes it a unique store in that aspect. The staff are friendly and although they find some difficulty in understanding foreign accents in general they are friendly and attentive. They have a points system with a card that works great for discounts on certain clothes. The parking lot is super wide and they are located to the border of the Erie Canal with much green,...

I've shopped here before, and the clerks can be a bit overbearing but at least friendly. Recently though I had a simple return and they were just awful. Tried to avoid me, and then they were very impolite, and couldn't even figure out how to do the return without a big fuss. In the end they got it wrong anyway, and the woman snapped at me "That's what you wanted, isn't it?" Ugh. I get that stores don't want to do returns because the store might get a hit, but this definitely made me not want to shop...