Good Samaritan Hospital — Local services in Town of Ramapo

After scheduling an appointment at this hospital to have a procedure done for a surgery keep in mind that this is a procedure that I have done before so I am aware that you can be lightly sedated where you don't have to totally go to sleep I'm a person that I am not a big fan of anesthesia unless I have no choice but in this particular situation I did I was given a choice once I got to the operating table I spoke to the anesthesiologist where she was very nice and she was willing to work with whatever I wanted. After action the doctor do I have to be put to sleep. He replied no and they proceeded to explain to me of the lightly sedation and the anesthesia however I did pick the lightly sedation after picking that choice this doctor let me know he did not feel comfortable lightly sedating me to do this procedure and told me I can reschedule and go home I said to him why give me that offer if you don't feel comfortable doing it now you're putting me in a box to where I feel like I have no choice but to get the anesthesia then he replies know you have a choice and my choice was either to go to sleep or reschedule so my thing is why give me the choice of being lightly sedated if you didn't want to do it and if that was the case my chart clearly tells you if you're going to give me anesthesia give me something to relax my body before you give me the anesthesia at this point I didn't want to argue with them no more because I realized that these people are about to put me to sleep and my life is in their hand at this point. so yes I was very afraid and then the nurse comes into introduce herself and asked me how is it going then when I proceeded to tell her I was upset and why I was upset she totally just dismiss me and told me that she wants to introduce herself and totally act like she didn't hear nothing I just said all I can think of in my mind is if I'm awake and you are acting like this imagine what will happen when they give me the anesthesia anyway after the back and forth he decided to do put the camera down my throat without delightly sedation and told me if I move he's going to stop the procedure and send me home he put the camera down my throat it felt like I couldn't breathe I didn't even know that this man bust my lip I kept asking if they took a piece of the skin from my lip for the surgery that I needed they said no so clearly when he put the camera down my throat I'm going to say he accidentally bust my lip but the way he was pushing that camera because he was upset because I didn't want to go under anesthesia make me think different however we got the procedure done once it was done I did apologize to him and a nurse but I'm going to get this straight the apology was not for how I was acting because I was very upset because you gave me an option and then turn around and told me you did not feel comfortable doing that because you wanted me to go to sleep however I was more so upset because as a person that used to work in the medical field in over stands what goes on in the back at no given time or point you should show and patient because you just wanted to rush I overheard you telling them to put that I refuse on the paperwork when I did not I also overheard that you saying who else is after her and the nurses saying to you you only got one more patient Doc and that's it well thank you guys for showing your true colors so now I would never ever ever come back to this hospital and I hope that no one have this experience because it's really had me thinking what about the people that cannot speak up for their selves I really hope no one ever have to experience this doctor or surgeon (Vasu Chirumamilla, MD) you are definitely the worst and the nurse that came to introduce herself and dismissed what I was saying to her for whatever reason I truly truly hope you never ever ever have to experience something like this in your life where you are advocating for yourself and someone totally just dismiss...

Good Samaritan ER has truly fallen far from its former standard of care and, in my opinion, should face serious scrutiny or even closure. While I understand the immense pressure and burnout nurses and doctors face, the complete lack of empathy and professionalism displayed at this facility is unacceptable. My husband, who is hard of hearing, recently visited the ER for excruciating tooth pain. Anyone who has experienced this kind of pain knows it is debilitating. While I understand that emergency medicine may not address every issue fully, nerve blocks are a well-known temporary solution that many ERs provide until patients can see a dentist. Both my husband and I have received such treatment in the past from the same ER, so this is not an unreasonable request.Instead, my husband was discharged with a prescription for Percocet and no other assistance. And the medication wasn’t even sent to the proper pharmacy which was suppose to be City Drug of Spring Valley but instead sent to V-Care. But anyways when my husband asked the nurse to allow me to speak with her and the provider—because he struggles to comprehend spoken communication due to his hearing disability—he was met with outright rudeness. The nurse dismissively stated, “This is the ER, we don’t do that stuff, go to the dentist,” only later agreeing to bring the provider into the conversation. The doctor who then spoke to me on the phone was shockingly unprofessional, immediately raising his voice and refusing to listen as I tried to explain my husband’s disability and our request for a temporary nerve block. Instead, he cut me off, claimed my husband didn’t want the treatment, and flatly refused to reconsider, leaving us without an adequate solution to address his severe pain. As a provider you are here to treat pain so I don’t understand. What is the issue here? Why was my husband denied appropriate care when we have insurance and will undoubtedly face a hefty bill for this subpar treatment? The dismissive attitude of the staff and lack of accommodations for a patient with a disability are appalling.I will update this review with the discharge records, including the provider’s name, but in the meantime, I strongly urge anyone considering this facility to look elsewhere. I wouldn’t even bring a roach here. Good Samaritan ER is no longer a place of compassionate or competent care.

Update: After leaving Good Samaritan ER, we went to Westchester Medical Center, where my husband received the nerve block he needed. He is now pain-free and comfortable until we can see a dentist on Monday. This stark contrast in care highlights how unacceptable it was for Good Samaritan to discharge a patient still in severe pain, especially when a solution was readily available. The lack of empathy and refusal to address my husband’s needs were unprofessional and unacceptable. It is deeply concerning that this facility failed to provide adequate care, particularly for a patient with a disability.The provider involved in this visit was Erik Araujo, PA, and the nurse was Laura Dorn. Their handling of this situation demonstrated a troubling disregard for patient well-being. I strongly urge Good Samaritan to reflect on this incident and take steps to improve the quality and compassion of care delivered. This level of service is not what patients deserve or...

07/04/2024 Do NOT come to this hospital. The ER staff is THE WORST I ever encountered & I will NEVER frequent this place even if my life depended on it. So here is my brief story: High risk pregnancy w/autoimmune diseases, severe asthma, sick w/possibly the flu or Covid, haven't been able to keep any food or liquids(even water) down for over 48hrs & vomited over 10x in less than 12hrs. I was severely dehydrated, no sleep for 2 days, disoriented & weak. Went in around 9:00pm & walked out around 1:30 am. After telling them all my symptoms & even asking for Flu/Covid tests just to make sure, I kid you NOT I was NEVER given a test, IV fluids, or even a sip of water (2 days w/out food/water/fluids) or crackers or even examined by a Dr. I was just triaged (bp was taken & Unauth. EKG ONLY). IN 4hrs (hospital ER floor was genuinely less than 1/2 occupied & only 5 patients were waiting in ER lobby). They NEVER took any blood or urine samples & only took me to a room to sit in aimlessly when I asked for discharged papers to go to Montefiore Nyack b/c I was genuinely distressed & informed them that I was geeling faint, weak, started seeing stars & feeling extremely unwell. Welp! After waiting another 1hr+ in room, I demanded my discharge papers & hubby raced to another ER (Montefiore Nyack) around 2 am. Glad we made the executive decision to leave for Montefiore. As soon as I reached the Mont. hospital in Nyack, I was taken in immediately & tested for the Flu & Covid in less than 30 min & guess WHAT? I tested positive for Covid-19 which is what I suspected & my baby is in foetal distress.

PS: The staff at Good Sam seems extremely inexperienced, incompetent, uncaring, rude & very elusive (they will avoid your gaze, pretend not to hear or see you or give you the run around) while languishing around at a snail's pace.I worked in the HealthCare industry for many yrs so my critiques are based on experience in the field I forgot to add that a man that preceded us at Good Sam in the ER had to confront the staff about his own lack of care as he had been there hours before us, yet was NEVER seen & he eventually just walked out. This hospital is absolutely unhygienic too. Urine in the bathroom, brown stains (hopefully NOT feces) on the walls that my husband had to inform the staff & they still dragged their feet to fix the mess. The ER wasn't busy at all, I observed all the empty rooms & nearly empty lobby so I don't comprehend why such a lack of care, concern & urgency.

NB: This is the hospital I was scheduled to deliver my baby at BUT over my dead body!! DO NOT COME TO GOOD SAM. Read the negative reviews b/c they all are true & exactly what I experienced & google this hospital to see their numerous lawsuits, complaints, etc.

INTERESTING: Good Sam, I called the # you provided multiple times in vain as soon as I received your reply. Still awaiting a call back after leaving a detailed msg 🤔 10/14/2024, still NO CALL BACK from GOOD SAMARITAN Hospital🤔 I will keep updating this so people know just what type (lack) of care this...