Quest Diagnostics — Local services in Town of Ramapo

A few weeks ago, I gave this lab 4 stars. I made an appointment for my toddler, arrived on time, and was taken in within 5 minutes, and the techs were good with my son and patient with us. We had a great experience.

However, today, I had an appointment for myself at 8 am, and arrived just on time. The waiting room was full, and the tablet for check in was down, so I signed in on the paper form, and indicated that I had an appointment. There was one tech working, and he was busy on the phone with tech support or whomever (while he had a patient in one of the rooms) and was trying to fix the problem. He was unable to, so when a 2nd employee showed up, he handed her the phone, and she proceeded to try to rectify the problem, while all of us in the waiting room sat watching this debacle. Finally, the female employee said she'd have to call back later. When one of the people waiting asked her if she'd be taking people in soon, she responded quite nastily that she was "trying to do something" and people would have to wait. She eventually realized that it was ridiculous to have a waiting room full of people., and asked who had an appointment (thank god I did) and she took me in, complaining the entire time how the computer system was down, how she was tired, and how she "didn't want to be mean to people," but she didn't feel like having to be at work, and how she was stressed out. Frankly, I could not have cared less since I made an appointment, wanted to get my blood drawn, and get to work. The only reason I like this lab is that it's usually a pain to find parking at LabCorp down Rt 59, but I'll go there next time. So if you see the female employee with a heavy accent, nose ring, tattoos, and long hair, be sure not to ask her questions. I don't necessarily blame the employees-I blame the company for having one employee working and then a 2nd one come in later, and having employees trying to tend to patients and tend to the front...

Even though the website and the window of this location says walk ins are welcome, they aren’t. Their phone system says if you are high risk you can come the first hour of the day. I was there a half hour before they opened. The woman was extremely rude and turned everyone away saying they are appointment only now. Then have that on your website, phone, and door!! I told them fine, don’t bother with my bloodwork but I had tests I had to do at home. They gave me everything. Refused to give me directions on how to do a test I had to do 3 nights in a row. Told me to call the doctor for directions. Doctor was annoyed. Printed something from Quests website with directions. They could have just done that for me. I go in today to drop things off. There are 3 staff members. Without getting into details one woman was sooo rude to everyone. RUDE! This is my first time ever dropping things off. They tell me to check in on the kiosk. It says 40 minute wait. Why? I’m just dropping stuff off!!! Then they wanted to do my bloodwork that they wouldn’t do on Friday. I told them to Nevermind. Forget it. I’m going back to Bioreference. This was my first experience with Quest. NEVER AGAIN! I have always gone to Bioreference with never a problem. Quest should not tell you walk ins welcome when they are not. You need an appointment and you can’t get one for another 3 days. This was my first and last...

when u walk in you see, a tablet that asks you about your name and dob, sort of like signing in. I thought that was enough. Its not!! Its better to make an appt at home and then walk in. And even then you will have a wait of 15-20 minutes. We waited about 45 minutes before someone who came after us was called in. Then another person who came after us was called in, thats when i spoke to the lab tech who informed me that the people who have an appt. will go in first no matter how long i have been waiting for. Every time someone with an appt walks in we will get bumped. There is nothing informative in the office while you wait that warns you or suggests that you make an appt. so if its your first time be prepared to wait for 1hour and 15 minutes. Other then the wait the lab techs are very nice and friendly. The lab area was also clean. So overall its not a bad place unless you don’t...