Raymour & Flanigan Distribution Center — Local services in Town of Ramapo

I have been waiting for over 4 weeks for my bedroom set delivery. The original set delivered was damaged, discolored and dented. I spoke with Lynn on June 13, 2019 who promised me a new set. I have not heard from Lynn since. I am disabled and walk with a cane the drawers on the dresser do not stay closed. I’m afraid I will trip over them. My room is a mess because I have no place to put my clothes. I’m not going to put my clothes in a dresser that’s no good. Just to get through to the company to let them know my set was damaged was a hassle and their representatives can be rude. Lynn also seemed annoyed with me of my complaint. I sent photos of everything. The furniture came...

I bought a sectional from Raymour & Flanigan in July that included a chaise. After a few months of use the wood frame on the chaise started to cave in. I called the warranty team to come out and take a look since I was well within the one-year warranty. The technician came out, dragged the chaise on its side, completely breaking it in the process. I didn't mind since I was under the assumption that it would be replaced since it was unfixable. After rounds of attempting to get in contact with them, I was then told that they would NOT replace or try to fix the chaise because it was a "customer error". I was forced to spend $300 to...

Definitely not a bad place, customer service is above par. I was going to run out of hours and they allowed to drop my trailer and have to the yard jockey put it in the door while I did my 10 hour break. This is the first and only place that had an understanding of it is like to be a otr truck driver and showed empathy. 6 stars the customer service. I...