Ameriland Animal Hospital — Local services in Town of Romulus

Horrible. Vivian was absolutely rude. I brought my girl in to take the precautions if she was pregnant. I wanted to get her established as a patient. I have heard many people tell me not to go to her because she is going to try and get more money from you. But I am a strong believer in supporting our local businesses. So I gave her a chance. I came with my daughter and our baby girl. Who, by the way, would have been due to give birth that day. I know that a dog can give birth a few days before, or after the 63 days of gestation . But on top of being extremely belittling and rude to me in front of my child, she also claimed to not be able to tell if my dog was pregnant. At full term. Not only was I able to show her that I was doing everything I could to take care of my pups. I also gave her records of everything I had provided for these dogs. Including microchipping, insured, licensed and registered. But then she tried to convince me that I had to get her fixed ( at her office) imediimmedi. Even if it meant aborting her babies. So I pointed out that she would be full term. And that, if she wasn't pregnant, I could then take her to Tompkins county SPCA. And could get her fixed for $20.00 if our family received any type of Medicaid or other services. She then became more agitated, then she already was, and told me that she couldn't tell if my dog was having a false pregnancy or was actually pregnant. Mind you, at 63 days along. That's FULL TERM. And then urged me to come back in 3 days. To pay $171.00 for an x-ray to prove she was pregnant. At full term, this "veterinarian" couldn't tell me if my dog was pregnant? And treated me just awful. In front of my young daughter. To get more money out of me? She was not pregnant. And our , very wonderful veterinarian at Phelps veterinarian hospital, let us know that was pretty much impossible. And of course, it was as they said. A false pregnancy. And they didn't understand how a veterinarian couldn't have know that at full term. Since then I have heard nothing but stories of her doing more to earn money than for the concern of the animal and their owners. Will NEVER recommend to anyone. Far more...

I got my daughter a kitten she was about 3months old all sudden She turned lifeless with in days Literally lethargic. when I found her from outside I figured I could give her a good home she looked sick when I got her I did notice her eyes were gookie I thought I could treat it .. nope she turned to weak .she couldn’t walk to her litter box or eat. I would take a wet qtip so she didn’t get dehydrated…make long story short I brought the kitten (Lilly) to dr vivien … I had no clue what to do because I didn’t have the cost to bring the kitten to the vet to be checked ECT ….dr vivien Didn’t even discuss payment like these other vets 1st thing they want is cash I called 5 of them and they rejected the kitten because I asked them to bill me and they wouldn’t so I came in hysterical she literally took the kitten from me they told me to have a seat they asked me what I wanted to do after they evaluated Lilly 🐱 the kitten was dying , So we decided to put her to sleep 😢 I asked if she could bill me she told me not to worry about payment just promise her not to get kittens from outside . I thanked her so much all I could do was cry being I was so grateful for her . She also had other clients she was dealing with . I’m so truly grateful for Mrs Vivien 🩷🩷🩷 may god bless her always and...

The doctor and staff are all kind friendly. The building is small and has no frills, but it's clean and tidy. Because it's in a rural area, prices are low for around here. Doctor Surman is knowledgeable, she's an excellent surgeon, clearly loves dogs. She's also a realist concerning finances; with a really sick/ old dog, she explains both treatment options and realistic survival chances. Because it is a small practice, it's not equipped for really specialized or life-threatening situations (like parvovirus, or major orthopedic surgeries) and she will refer you to a large hospital, generally to Cornell's Veterinary Hospital, about...