The Fresh Grocer of Pascack Rd. — Local services in Township of Washington

UPDATED REVIEW: I had previously rated 3 stars, but bumping up a star because it seems like this review may have actually made a difference. I've noticed more registers have been open lately and checkout is not as painful. I still wish there could be help with bagging though, as I always feel like I'm holding up the line trying to bag everything myself (while trying to do so mindfully and keeping cold items together, bread and eggs separate, heavy items on bottom, etc.) and pay as fast as possible. Employees who help with bagging would bump this review up to 5 stars.

Thanks Fresh Grocer for seeming to take this concern seriously!

Great grocery store but the checkout is so horrendous it makes me not want to go.

There’s only ever one human cashier available. The self checkout is poorly spaced and I ALWAYS ALWAYS ALWAYS have some sort of problem trying to scan my items and bag them. I always end up leaving the self checkout feeling frustrated and angry, because it’s too tight, and also never works.

When you do manage to get a human for checkout, no one bags your groceries - something I really miss at grocery stores. It’s so difficult to unload everything, bag it all, and pay without holding up the line if you’ve done a big shop.

Wish they would open more checkout lanes and hire people to...

I had a really good cake from here for someone else’s birthday so I decided to get one for my mom. I knew I had to preorder it so I called two days before and said I’d pick it up Thursday at 6. I get to the store Thursday at 6 and the old man working in the bakery has no idea what I’m talking about. He looked around the whole place and has no idea where my cake is. Okay - fine. I’ll get a different one. I ask him what one in the display was and he says “i don’t know, chocolate?” Great. So I got a chocolate mousse cake and tried to move on from this terrible experience. The cake was fine even though it wasn’t the one I ordered and it didn’t say happy birthday like I wanted it to. Now it’s saturday and I get a call from a woman at Nicholas markets who says they have cake for me. I said I know, I was there Thursday and the cake wasn’t. she said yes it was. I said okay well the guy couldn’t find it so I didn’t take it home obviously … she said next time come see her. Who the hell is she? Lol. If I had known this prior, don’t you think I would’ve come and seen you? Then I asked if I should still pick it up and she said no someone else would want it… someone else wants the birthday cake that says my moms name? Interesting. I won’t be retuning to this store after this...

Bakery has some great items including fresh bread, rolls and bagels. The deli has some good items and the produce is decent. The biggest problem with the store is the customer service - it really is terrible. The attitude of the deli staff has improved a bit but customer service at the front still tends to act like they're doing a favor by helping you and have no problem ignoring you, as others have mentioned. My biggest complaint is the fresh mozzarella; they had it shipped in from their other store while they were finishing construction and it was unbelievably good; just like when I was a kid that we would get fresh from the Italian deli..... now that they make it in store -it simply is not good. It has a gummy consistency. I don't know why they can't get it right but I won't buy it anymore. It's such a shame and I have mentioned it but they don't seem to acknolwedge the problem and that, I think, is what sums up where this store falls short. They don't seem to hear the feedback the customers are giving and turn a blind eye to the problems with the staff. Overall it's not bad but could...