Dairy Queen — Restaurant in Township of Washington

Had to do this, but not for the reason most would think. Only one person in front of me speaking with a young cashier. CLEARLY new, English not her first language. She was doing her best, and asked for help from the only team member there (another young teenager). From the time I entered the line to when I got my mini blizzard, it was over 20 minutes. The two employees did their best to control the line after me and a door dash order, but it's essentially one fully trained person with a newbie.... so almost by herself.

1.) 5 stars to those ladies for doing their best. They were taking orders, answering questions, even noticed when I was still standing there waiting after they handed the third customer after me their ice cream. The blizzard I did get was amazing, and I made sure to go back to tip.

2.) 1 star for management/owner. Shame on you. It's a Saturday. Why would you only have two people - no, an experienced team member running around without support while training. Where was management? Where was a third or fourth employee to support the team?? As a former café manager, I was appalled seeing them drowning while still providing excellent customer service. Where were you? Where were you when they were busting their butts supporting your business?? These ladies deserve a reward for their hard work - and NOT a DQ gift card....

First of all you have young kids running your store. And second you tell me you have NO HOT FUDGE?? Like how does an ice cream shop not have hot fudge? I waited about 8 minutes for an $8.32 peanut buster parfait .They tell me they don't have any hot fudge and is it okay if we give me cold fudge. I'm like well I guess if it's similar to chocolate syrup then that would work. But obviously not. This was awful. There were barely any peanuts in it and of course the cold fudge was like big chunks in my cup. And when I asked why don't you guys have hot fudge? I was told that it's an ordering problem. Usually you put fudge in a container to wear it warms up.. I think this is atrocious that I have to spend $8.32 which is not cheap with the times we're in right now. I think it's atrocious. Maybe you should talk to your workers. I even emailed the owner of this specific store and i received no response. And stop letting young kids run it. And it wasn't busy at all. So there's no excuse for it. I feel sorry for the people that have to come in for the next two three hours that you're open and they don't have hot fudge for anybody. It's a pretty common thing to have in an ice cream store. And hopefully you'll be...

Terrible DQ and it’s been that way since moving back by the theater. The ice cream is always half melted no matter how busy it is or time of year. It’s comical DQ has signs about the upside down test of its free. There’s no way anything will pass DQ’s upside down quality standard. Moreover, the entire staff is consistently barely trained newbies and there’s no experienced person providing “adult” supervision. I typically go out of my way to drive to DQs in adjacent towns rather than accept...