T-Mobile Experience Store — Local services in Trenton

I did an upgrade on my two lines back in September through online. Once I received my phones I went into the store to get them activated. Since September my bill been higher than expected. I was offered promos instead the online customer care was billing me full price. I explained my issue to Angel that I been experiencing for 3 months. Angel then directed me to speak with Chris Kelly which I believe he is a Lead Loyalty Rep for the company. They were the best! They both understood my concern and executed the problem. If you ever need a problem solved look for them. I been with sprint since 06’ that’s now T mobile and glad that the day I went in a representative from sprint was at the store....

I have been to this location a few times and each time, was completely overwhelmed by the superior service I received from Paris. He is both knowledge and friendly and patiently explains everything! I recently spent over an hour trying to resolve an issue with via Sprint/TMobile customer service chat to no avail and was ready to switch to another carrier. Paris not it resolved the issue quickly, he also found an additional savings for me. Five stars are not enough, Paris deserves a...

So I came to the store for insurance help, was upset I lost my phone. Got even more upset when the tall Spanish girl was rude and felt like she didn't want to help. Was on the phone when another rep came in. Big difference!! Paris got on the phone, finished the order himself and made sure the order was place. Very nice and friendly!! Also I had no idea, when you add a line, Samsung were free this month. Came upset, left happy. Recommend Paris for further help and...