Trophy Club Family Medicine — Local services in Trophy Club

If I could give negative stars, I might just do that. While my doctor is awesome, the office experience is not. First, I got an appt because I had Covid and needed to see why I wasn’t getting better. I was told I had irregular EKG results, which prompted a referral for an echo at a cardiologist office. I didn’t hear back from anyone for a week about the referral, and when I called to find out the status (since I was nervous about the EKG results and Covid after-effects!). It took another 4 calls back and forth between the cardio office and the primary care office to find out what was up with the referral, me doing all the follow up since both offices said different things. Yes, we sent your referral. No, we didn’t get your referral. Which one is it?? In order to get that taken care of, I had to call and speak to the office manager. That was frustrating enough, but the frustration continued. So I waited for my echo (of course, a few weeks later), and was told I would hear back about the results from both offices. When I left the cardiologist office, I happened to grab a flyer about signing up for eCheck-in. So imagine my surprise when a few days later that week I sign up and see my test results. Of course, I don’t know what they mean and there’s no explanation. Again, it was frustrating that I didn’t hear a word from either office about the results being in or if I should be relieved or worried. So I waited. And waited. Finally (10 days later) I called both offices and left messages for someone to call me back about my lack of test results. I did receive a call back telling me that my test results were normal. Fairly short and curt call. While that was good news, it shouldn’t have required me to call to find that out. The patient care from both offices was lax, lazy, and in my opinion, unacceptable. I’m relieved that my echo came back indicating no issues, but why did I have to again track someone down to tell me/take care of the issue? I still haven’t gotten a call back from the Cardiologist office. So when did it become acceptable to just not let a patient know what was going on? I’ll be looking for doctors with an office that...

I agree that this is a great place and that Dr. Lansford-Seabaugh is a great physician. I've always been treated kindly and promptly here. What my own insurance covers and doesn't cover is not their fault. I've never seen the same person twice doing the blood work, but they're just on-site vendors and they always do a good job. Brought my teenager here for a procedure. It was an easy-going and lighthearted atmosphere that made him feel comfortable--the opposite of tense and depressing like one might feel in some healthcare facilities. I googled this today to look up the clinic's hours, but when I saw the negative reviews I wanted to provide some balance by putting my two cents in. Dr. David Yi also has a very good bedside manner. Lansford always is thorough, not in a hurry, and always tries to make sure I have everything I'm going to need, even the things that were not the focus of the appointment. When I move out of Trophy, I will probably not change doctors. It's well worth a 25 minute drive when you know what to expect and when you know the service you will receive is...

Humiliating experience. I was discriminated due to my ethnicity, I am Hispanic, and the staff treated me like if I was not smart at all. From the begining they new they had to reschedule my appointment regardless they asked me to fill out the paperwork, check my id and then told me that they have to reschedule. I was not happy about so I left. Couple of minutes later I came back to get my paperwork since it has confidential information. The staff told me that they have already shredded it. It was very suspicious, I several times asked to talk to the Dr. about it and they said NO. They kept saying it was shredded. Eventually they went to the back of the office and came back with my paperwork intact. From my perspective they thought that because I am Hispanic I was not going to push back to get my information before they misuse it. As I said I tried to talk the Dr. I was not allowed. I know they do not need me as a patient, however, I think discrimination is something that should not be tolerated, let alone potential...