Troy Flower & Gift Shop — Local services in Troy

I highly recommend not using Troy Flowers and Gift Shop in Troy, NC. You will get a more beautiful arrangement at a more reasonable cost at a grocery store like Harris Teeter. I ordered two arrangements for a funeral for a very dear man and was so disappointed and embarrassed at what was sent to this grieving family. I asked for a refund and was denied because their website, like others, stated they may need to substitute with different but of equal value, depending on availability of certain flowers. You would expect this during certain times of the year and around holidays but for a florist not to have carnations, roses or sunflowers during this time of year is ludicrous. Even the container was substituted with a cheap flimsy basket. They advertise an flowers, you expect to get what you pay for or at least an attempt to remedy a customer's valid complaint. It wasn't just one item or something simple, it was both arrangements and one of the containers. I paid over $100 for these flowers! The first two pics are what I paid for. The other pics are what the...

Husband ordered flowers for Valentine’s. We understand this is the busiest time for flowers. Not only was the order not delivered to me, when we visited the shop, the owner stated she did not know where the order was or the card. “I have too many orders.” Not our fault. Offered me a random plant. Husband asked for a refund. Told him to come back when it wasn’t busy, but she couldn’t refund the card processing fee. He went back today and she said she couldn’t see where he’d paid. He showed her where it clearly says TROY FLOWER SHOP posted to his account. Still would not refund him. Told him to dispute it then. I’ve already heard of 7 others who went through something similar Friday. Will never set foot in there again. So disappointed in her lack of customer service and apathy for her customers’ orders. Maybe she doesn’t care, but this was...

Just sad and disgusting. I really think they pulled this out of the trash before delivering to the sick immune compromised persons house it was gifted to. Stunning failure. Giving them the chance to make it right. If so, they redeemed themselves and agreed this was not their standard and review gets deleted by me. Purchased vs recieved - look at the stuffed...