Montgomery Ford Lincoln — Local services in Troy

If I could leave 0 stars I would. Me and my husband were completely disgusted by Donna (I believe her to be the service manager or a manager of some sort) she was extremely rude and had an attitude towards my husband while there and after we left.

To make this kind of a quick read, my husband owns a 2021 ford eco sport that currently has a recall on it, we call our local dealership (not Montgomery ford) to schedule an appointment per what recall letter states, they give us the run around and tell us they cannot help us due to certain lights not being on the cluster (I would like to add that the recall does NOT state anything about lights having to be on, now this recall happened about 2 years ago and then they did not have a permanent fix and was only accepting customers with needed lights on located within the cluster, the recall has since been revised as of August 2025, that they now have a permanent fix and parts for it and the lights do NOT have to be on in order to get fixed) after being denied at our local ford dealership, we call a friend who happens to be buddy’s with a person that works at Montgomery ford, our friend gives us their number and we talk to them and they tell us our dealership is wrong that’s not right and for us to come in at Montgomery ford and they will take care of us. They scheduled us for 8 in the morning, at 7:50, 10 minutes before our appointment we get a call from someone else stating they will not be able to help us because we do not have the lights on (this was after being told by someone else that works there that we did not need to have them for them to check out our car) we tell them that we drove over an hour to get there and we had just pulled in the parking lot and if we could speak to someone inside. After going in my husband goes into office with Donna and immediately she had an attitude with him not to go into the whole conversation, but by the end of it there was a bit of miscommunication and she thought we were talking about a different recall going on. Then proceeded to tell us that yes this is a revised version of the recall from about 2 years ago and then we needed to have lights on, but now since it is a final fix all the cars that was stated in recall now needed to replace the problem and did not have to have the lights on due to it being a final fix. We get an appointment scheduled to come back after parts were ordered to drop our car off. Then about 30 minutes later Donna called us telling us she was right to begin with and they could not help us, and that our engine needed to fail before she could, even after stating to us while at Montgomery ford that they would do it because of what was stated earlier about it being a final fix. After that phone call we call the customer service services department at ford company just to ask a few questions and see if maybe the recall that we received just didn’t have everything listed. Turns out we were right and the lights do NOT need to be on and that we do need to get this issue fixed asap and now have an appointment with a different ford dealership.

Overall we feel like we were extremely disrespected and belittled by Donna, by the way she talked to us, and telling us that the person we initially talked to and scheduled the appointment with did not know what they were doing and shouldn’t be telling customers to come in to get their car looked over. I truly believe that Donna she be fired or reprimanded in some way. Montgomery ford lost a few customers today and a sale from us because we were going to buy a new car from there but after that we will...

Dealing with this place has been abysmal and I highly regret not going to another dealership to purchase my vehicle.

I purchased a 2020 Ford Explorer from them back in October of 2023. I initially came down there from two hours away to look at a Ford Edge, but when I realized it wasn't big enough for my family, they talked me into the Explorer instead. While there, I was sold two 3rd party warranties, which at the time I was led to assume were one package; one was for cosmetic, the other for mechanical and electrical, two separate companies for each warranty. Before I left, I was only given one key, to which I was told that they'd either find the spare and send it to me, or they'd send me a key to have programmed to my car at my local dealership. Never saw another key despite contacting them and asking about it.

Two weeks after I bought the car, I had to replace the battery. A month later, my blindspot module started going out. Another month later I had to replace my tires because I was told they'd barely pass state inspection in Virginia. By February, it was stuck in neutral when the car was in drive.

During the neutral issue, I told my local dealership that I had a warranty to cover issues such as these. They mistakenly contacted the cosmetics company, and when they were told it'd cover nothing, I assumed I had been sold a warranty that wouldn't cover anything. I contacted the cosmetic warranty company directly to have that policy cancelled and after signing the paperwork and having them forward it to Montgomery Ford themselves, I realized it was two separate warranties. No big deal to me, I still had the major one for mechanical and electrical, or so I thought. I was told by the cosmetic warranty that I'd be sent a check by Montgomery Ford, and after it surpassing the time that the warranty company told me to expect it, I called multiple times only to be told it kept getting “lost in the mail” and only received it after it was overnighted to me. It was two checks though. Didn't think anything of it and cashed both of them.

Recently I had to take my car to my local dealership for a cracked axel. They called my mechanical and electrical warranty only to be told that, that policy had been cancelled; I never requested for it to be cancelled. They told me to contact Montgomery Ford since they sold me the warranty, which I did. I was told by them that I had requested the warranty to be cancelled, when I argued that I didn't and only cancelled one, they said it must have been a miscommunication error on their part. I was then further told that since I had cashed both checks, I was basically given a tone of “you're crap out of luck” and ended up having to pay out of pocket for my repairs. Had they communicated to me that it was for both warranties, I would have never cashed that second check because again, I never asked for it to be cancelled and the only paperwork they should have received with my signature of approval was for the cosmetic warranty.

I never like to leave bad reviews, but I am fuming at this whole ordeal. I personally would never recommend anyone buy a car from them because when you call them about something, they give you a whole runaround. It's ridiculous. They need to learn how to communicate better with their buyers. I've never encountered issues like these at my local dealership, and if I ever need another car, I'm just going to...

When my friend began his search for his next vehicle, he spent weeks searching online for the perfect deal. He decided on his make and model, Ford F-150. We picked out a few trucks online and started calling dealers. We spent two days going to different dealers in SC and NC. Most we felt like just another customer. My friend had decided on a 2009-2011 model. Other dealers did not treat us as respectfully as I think they would have if we were looking for a New model truck. After visiting a dealer in Charlotte, NC, being disappointed at the curtness of other, we decided to have lunch and head back home to SC. While at lunch, he used his phone to pull up a search for F-150s within 75 miles thinking it would direct us back to Columbia, SC. Fortunately for us, it pointed us to a dealership in Troy, NC. 60 or so miles as the crow flies from Charlotte but about an hour and a half drive.

My friend decided to call the dealership to make sure the advertised car was available as one of the other dealers had tried to pull the bait and switch. He spoke to a salesman named Julian London. He was very respectful and courteous on the phone with us even though we were not looking at buying a $30k car/truck. He let us know the car was on the lot and he would hold it for us to take a look at. On the drive there, we were pleasantly surprised when Mr. London sent him a text message letting him know that he was having the truck detailed so it would look its absolute best. Now this is fairly common when making an appointment to test drive a vehicle, but generally isn't admitted to (making you think the car is naturally sparkly) or done so quickly.

When we were arrived, we were greeted by the Gen Manager who directed us to Mr. London. The truck was freshly cleaned and waiting on us. The truck matched the description perfectly which included minor flaws in the exterior. The price was fair when compared to the competitors we had been too earlier. One concern my friend was having a trade in that still had a lean on it due to an outstanding loan on the vehicle. The initial estimate for the trade was on the lower end and when combined with the asking price of the truck, it made the purchase unfeasible. Mr. London worked with us and the mystery people in the finance department to close the gap of doable and impossible. Suffice it say by the star rating above, we left in my friends new (to him) truck. The whole process took about 3 hours which only seems long to anyone who has not purchased a car. 3 hours was actually quite reasonable as they have sufficient amenities to use for comfort and entertainment for those who are spectating on the car buying process.

Troy, NC, is a town I would have probably never visited, but I had a fairly enjoyable time. My friend had a better time as he got a good deal on a good vehicle. I would recommend anyone looking for a good car buying/shopping experience in or around NC to take the trip to Montgomery Motors in Troy. If possible I would also recommend you asking for Mr. London as he was a personable and professional salesman without being overly pushy...