Central Ford — Local services in Trumann

Terrible service My 2014 Ford F150 developed a fault code and went into limp mode driving home from work. I went to O'reilly's auto parts. Using a OBDll scanner, Oreilly's read the fault codes PO706, PO707 (transmission range sensor) and provided me a printout. Prior to limp mode the truck and transmission were functioning normally, no slipping, no rough shift, no shuddering. When I got home, after turning the truck off it would not restart. I checked the transmission fluid level and condition, and the power supply connections on the transmission . The fluid was clear red translucent and smelled as expected. I disconnected the battery, reconnected it, connected my OBD scan tool, read and cleared the codes. The code cleared and I resumed driving the truck, no slipping, no rough shifts, no shuddering. The next day the truck went into limp mode again. I called several area Ford parts and service departments to inquire about a replacement lead frame, (range sensor) including Central ford, Cavanaugh-who searched for and found another dealer who had the Lead frame in stock and the West Memphis ford dealership. On May 23rd, I called Central Ford and inquired if they could get then install the part, she told me, I would need to bring it in, they would perform diagnosis and then order the part overnight if necessary. They wouldn't order it until they performed diagnosis. It would take 4 hours for installation. I reset the code and took the truck to Central Ford and left it. it performed normally, no slipping, no shuddering, no rough shifts. I choose to go to Central Ford rather than have it towed to another Ford dealership. I left the key and note in the overnight box regarding codes, what I experienced, and requested any parts replaced be returned to me. On May 27th, the service writer called and told me the truck needed the lead from mold, it wouldn't be in until Thursday the 29th. On the 29th she called and told me it also needed a valve body and would have to be ordered, it wouldn't be here until Monday the 2nd. I was called on Monday and told the truck was good and ready to be picked up. I specifically told her I wanted the parts that were replaced. When I picked up the truck she told me there was a core charge and they had sent the parts back. the bill was $1,987.51 As I drove off the truck shifted in an out of gear, shifted rough, I assumed it was 'learning' the new parts. On the ride to work the next day, there was delayed shifting, shuddering and slipping. I worked late but stopped at the dealership to find it closed. The next morning I called the service dept. and told them what was going on and I was bringing it back. I left the truck Wednesday evening, Thursday morning the service writer called me and told me the truck needed a transmission. I told her I wasn't happy, the transmission in my truck wasn't slipping, shifting rough or having any problems prior to the repair and requested to talk to the Service manager. I was told the service manager would call me when she got back from lunch. When the service manager called she was rude, abrasive and unprofessional. When I respectfully voiced my frustration, and asked if it could be the wrong valve body was installed or maybe wasn't installed at all. I suggested Maybe something else was installed wrong, she escalated her attitude. I asked why I spent $2,000 and why they would install over $1,000 worth of parts, in a 'bad' transmission, they couldn't or didn't produce the 'bad parts' as I requested. She made excuses that it was all videoed, her technicians were trained professionals and I didn't understand how a transmission works. I told her I did understand how a transmission works that I went to school to be a mechanic and was previously ASE certified. She hung up on me. It wouldn't have taken much, an explanation, show me the bad parts, be a professional in a customer service organization. Instead I was provided an invoice/quote for replacing a transmission for $6,995.56 after spending $1987.51 on repairs to that transmission. I'm contacting...

My experience at Central Ford has been the worst experience I've every had in buying over at least 10 vehicles in my lifetime. It has cost me the most money for a car that is worth the least. The first problem after purchasing the car was trying to get the driveout tags. They said they were going to send me them Fedex, but it took numerous calls to finally get them sent. Then, I was unable to register the car because the dealership never updated the mileage from the time it arrived on the lot to the time it was sold. It took several calls and talking to the manager to get that sorted out. Now comes the absolute WORST part. When I bought the car I requested the GAP coverage. I Always get it. Now after being in an accident, and I will need it, I see in my contract that it was never added on. Yes, I know that I should have checked, so it is partly my fault. But because of this error, I am now going to lose another $4,000-5,000 on this piece of crap car that they sold me. I have made a call to the dealership, left a message and no return call. If I could give 0 stars, I would. I would absolutely, NEVER do business with this...

For this manager to repeatedly state that customer service is their number one priority is absolutely absurd! I called this dealership because I was interested in vehicle they had I know for a fact they do not have to have what your payoff is in order to give you a trade-in value for your vehicle. I informed them that I was not using their finance services!When I refused them this information the salesman became insulting of my trade-in and very rude to me! I would never buy a vehicle from these people! Whether I owe $100 or $10,000 on my trade-in it should not affect the value of it! they are shady and I feel they are not very honest! When I spoke with the manager about his salesman and explained in detail what his Salesman had said to me, the manager defended his salesman and continuously told me what a great guy Chris is! Well I hope Chris is great enough to lose customers over Mr. manager! I will take my...