Tractor Supply Co. — Local services in Trumann

After a lengthy pause from shopping at your Trumann store, due to the lack of interest they had in customers. I returned to give it another chance, when I was told by my neighbor that there were new people working there, that are friendly and helpful. I found that to be the case on the 4th of this month, when I returned for the first time in along time. A younger girl tried to assist me, but called an older man over to assist, that I believe may have been the manager when she was unable to locate what I was looking for. I was very pleased that I was taken right to the aisle and that the man now helping me also discussed the different options I could choose from. With this change in customer service , I planned on coming back more often. I like shopping locally to help keep money in our community. I went to the store again the other day only to find out that this man is gone, and the lady told me he had only been a temporary manager. That he was filling in for the 5th manager that quit. When I asked for a specific item I was pointed in the direction instead of being shown where the item was. I was unable to find the item so I decided to leave and take my business elsewhere. What is wrong with this picture? What happened to the man who helped me on the 4th? Why can’t you keep good help? Now the store is back to employees that don’t care about the customer. This does not speak well for your business. I will not be returning again and I will be sure to let everyone know the way I...

We actually had to report this store to the main office. The people that work here are absolutely horrendous. Went in for parts one day, about ten other shoppers there, close to closing time and at register , well had a line of people trying to check out and the orshlens people were all hiding in the Iles, they absolutely were doing this. Even the manager was off somewhere. They didn't want to do anymore work as it was an hour or so to closing. We customers had to get loud just to get someone to check us out. It was ridiculous. Well we now go to Lowe's in jonesboro. I'd rather pay for gas than put up with that kind...

(Update - My next experience was worse. They wouldn't exchange ratchet straps that already had damage upon opening them and I hadn't managed to even leave the parking lot before I tried to bring them back inside.) This was my first time in an Orscheln Farm and Home store so as a first impression, I unfortunately have only this experience to draw from and doubt I'll spend any more money with them. I like what the store has to offer but the customer service experience was truly enough to ruin...