Roach Manufacturing Corporation — Local services in Trumann

As a truck driver and owner-operator, I recently visited this facility and dealt with two employees. One of them was polite, professional, and genuinely helpful — a decent person who made the experience smoother. However, my interaction with Drake Miller was very disappointing. He had a poor attitude and didn’t seem to care much about his work.

If he’s the one handling your paperwork, make sure you double-check everything — because mistakes can easily happen. I hope management pays attention to this, since professionalism and accuracy are especially important when dealing with drivers and...

I needed to order parts and also had a couple of technical questions. They were completely unresponsive for a week. Then they finally started responding, but it would take over twenty-four hours to send an email. And when they did send an email, they would not answer the questions I had, or not responsive to what I needed. My conveyor has been down for two weeks, because I cannot get parts. I will never purchase one of these...

We have ordered dozens of conveyors in the past years and the engineering phone contact was always helpful and promptly sent back requested information. Unfortunately I have contacted the current tech Luise 3 times and have never heard back. I was always told he was busy but would get me the information I requested but he never did. Roach missed out on 200K of...