Silverbell Nursery & Co — Local services in Tucson

Beware of poor customer service and no response from email or phone calls.

We stopped in at the nursery several in early Octobeer inquiring about a 24/25 gallon box Acacia tree for our home in Green Valley. We were quoted a price just under $500. This sounded reasonable for a $200+ tree plus delivery and installation.

Later they called that it was available and requested payment of $260.88 on 10/10/21. We scheduled delivery and installation 10/17/21. Two workers delivered a 15-gallon Acacia and planted it in a hole where an existing tree had been removed in the front yard. They dug a hole just big enough for the 15-gallon tree to fit. We were contacted and asked to pay the remainder $255.44. At that time the clerk said that we were mistaken and had ordered a 15g tree.

We have never received a receipt for this tree. I looked online and a 24g tree runs over $200, a 15g Acacia runs $65. I can't believe that Silverbell Nursery charged us over $400 to deliver and install this tree.

We believe we were misinformed, misquoted or 'bait and switch' on this order.

Our mistake was allowing them to plant the tree even though it wasn't what we were quoted, then paying them for services we did not feel...

Rob (?) was very kind and answered a million of my questions. Him and the other gentlemen on machinery didn't care about my 2 toddlers running around either. They had several different types of local honey plus other things including goodies for plants inside where you pay. I will be getting some honey if I go back again. I ended up buying a Bonanza peach tree the day I went. He gave me all the advice I needed but it started dropping leaves within a couple days of purchasing. I called about a week later and spoke to Daniel (?) who advised to plant it asap. I planted it a week ago and so far have done everything I was told but it's almost completely dead with only a few brown leaves left. Waiting for a call back after...

Bought a plumb flowering tree last fall and was told if they planted it, it would have a 1 year warrenty. It lasted a few months and I went by today to show them pictures of the tree to see if it could be saved. Sure enough it is dead. Asked about their warrenty and the young man told me I needed the receipt. Well turns out I didn't keep the receipt but I thought they might have my records since they planted it. He told me they do not keep such records and that I would need to show the receipt. Lesson learned, but it is so much easier to go to Lowes where I have a Lowes card they can reference. Tried sponsoring the local and pay alittle more but hopefully better service. Sorry to say this was...