Starrview at Starr Pass Apartment Homes — Local services in Tucson

I highly recommend Starrview at Starr Pass apartments if you have an unlimited amount of time to waste. They are perfect if you don't mind trying to schedule viewings multiple times. The leasing agents are just so busy that they probably will forget your appointment and will not call you back to reschedule, so you have to be very vigilant to get into this elite community. It would probably be best if you are a local so you can drive out there several times to try to get ahold of them.

When I first considered living at Starrview apartments I was really excited. At the time, I was in Las Vegas, NV and wanted to come down to view the apartments first before I signed a lease. So a week in advance before I visited Tucson I made the appointment to view a few different 2 bedroom options. I felt confident at the time that this would be a professional management company. I even received a confirmation email of the date and time of my appointment.

So I made the 6 hour trek from Las Vegas down to Tucson, to specifically see these units. I arrived a few minutes early to view the neighborhood and the complex. My appointment was for 1:30pm on a standard Tuesday afternoon. I got up to the door and noticed a "paper clock" with it signaling that no-one was there and they'd be back later. The doors were locked and I was a little confused that no one was present for my appointment. So I called the leasing office and it went to voicemail, I left a message summing up that I was at the apartment for my schedule viewing and no one was there, and to please give me a call back as I'd really like to see the apartments.

Later that day after the close of business, I still had not received a call back from any leasing agent or management at Starrview. Then I wrote an email expressing my general disappointment of the staff at Starview for not having at least the courtesy to call me back. It wasn't until five days later that ever heard back from anyone at Starrview. I received a response from management via email. Sadly when they were finally able to get back to me I was leaving town.

In close, if a leasing company can't muster up the ability to make a courtesy call to shuffle an appointment, or at least return a phone call with a minimal apology for missing an appointment then you're probably better off looking elsewhere. I found a better apartment complex that actually was prompt at communicating with me just up the road near West Pima Community College with a pool, jacuzzi, 24 hour gym, with newer more updated units at a cheaper cost. So my advice is dodge a bullet and just...

I lived there for 6 months and was moved from an upstairs with scorpions and 8 air conditioners over my master bedroom. A problem they knew about and had other people complain.Also I had Cox Communication out every week due to wiring in building old and reception impossible for a tv . I went from there to a first floor believing there was no smoking to a place where the person above smoked EVERY hour until 3 am and his air vents were connected to mine. Management did nothing,in fact they reported me to my company as going around and asking people if they smoked.I never did such thing. I took garbage bags and sealed the first bathroom and the hall closet with duck tape and it still came into my home. It took a month and weekly calls to come and fix the things listed as needed repaired or fixed when I moved in ,like handles for cupboards, doors that I could not open . I had to wash clorox through the washer dryer every other day to keep the smell of sewage away. I had someone steal my front porch plants and management did nothing. I had 6 scorpions in MY MASTER bedroom all within 4 feet of my bed. I had rats and mice on the patio. I had to cut back the shrubs to get into my apartment and to keep from taking over the balcony. My first apartment price was reasonable the second upgrade was 600$ more,smaller and more problems. The one saving factor was LAVELL the assistant manager she listened and tried to resolve problems, but her partner was cold to me and phone calls NEVER were returned. If you do not care about all those things and more ,then the scenery around the complex is beautiful but it is too hot to go enjoy it. The other person that commented about their mail and packages was also my same experience.I paid extra to have packages delivered to my door but the office got them and due to them being out showing the property were not available so it was locked and often it took up to a week to get a package I had paid to be overnighted . Sad to leave the dear friends I made in Tucson but would not recommend it due to management and no protection if you are...

Lived here a little over 13 months. It's in a remote area in the mountains so you sometimes see some wildlife, which is cool. Not really near any shopping or restaurants though, so you end up driving around a lot. Upstairs neighbors always sounded like they were dropping weights on the floor. Really expensive rent for the actual quality of the apartment units. Before move in, I was told I would have the same new-ish looking washer and dryer as the one I was shown in the model unit. Upon move in, I found that I had the new-ish washing machine but a mismatched dryer from probably the year 1990. It left lint on all of my clothes after every cycle, even after I submitted a maintenance request to get the lint cleaned out twice. Leasing office told me they would replace the dryer once they received a new one, then never got back to me. So I forgot about it, but not really. After my lease ended, they wanted to spike my rent up by over $200 per month, so I decided to find a new apartment. The lease does not mention anywhere about cleaning the carpets professionally. I thought that was strange, so before moving out, I asked if cleaning the carpets is required. They verbally told me yes, so I took care of it. They failed to tell me verbally that I also need to hire a company to clean the apartment, so I cleaned it myself TIRELESSLY over the course of 2 days. It was spotless, probably cleaner than it was at move in. A couple weeks after moving out, I received a letter detailing my move out charges. They charged me $75 for housekeeping. I called to ask about it, and they told me I was informed on a paper copy of my "Notice to Vacate" form that I had received in the mail. I guess I'm just upset that they failed to inform me verbally about the housekeeping cleaning during the same conversation that I was asking about the carpets. I mean, why wouldn't they? Whichever cleaning company they hired made...