Starr Pass Golf Suites — Hotel in Tucson

This resort is a scam. I don’t know how to say it any clearer.

||On RCI, it is listed as a Silver Crown Resort with “unparalleled amenities,” with “an award-winning BBQ restaurant onsite.” Studios and 1 Bedrooms are listed as available, with pictures of elegantly decorated rooms, furniture, and restaurant. Food, by a pool, in a restaurant, at a nice resort, all looked nice.

||We booked a 5 night stay in a Studio through RCI, with a $299 exchange fee, and disclosure that for the 5 nights stay there would be a $105 housekeeping fee and a $100 security deposit.

||A week before our arrival, we were informed by the Resort that even though we reserved a Studio, it was more like a hotel room than a Studio. Regrettably, I decided to not cancel my reservation after the Resort disclosed this misrepresentation in their RCI listing.

||Upon arrival, we were informed that many of their advertised amenities were “closed for remodeling”—including the restaurant. The Resort misrepresented this in their RCI listing, and they did not disclose the closed food/restaurant amenities when they let me know the lodging wasn’t actually a Studio. ||Additionally, upon arrival I discovered the security deposit had been misrepresented. It was $250 instead of $100. 

||However, they informed me that our room had recently been remodeled and was really nice. ||We figured that maybe we could have food delivered to the resort, and maybe we were at the end of the misrepresentations.

||We drove across the Resort to the building with our room, dropped our luggage, and went to downtown Tucson to eat.

||A couple hours later, when we returned to the room, we then recognized the extent of the scam.

||The room was less than a remodeled 40 year old motel room. The bathtub was decades old and very stained—not going to want to sit in that. ||The “remodel” was slapped together, with as poor attention to detail that even the bedside lamp shades were different colors—white and a dingy beige.

||The room had a shared door with the adjacent unit that was locked, but the insulation between the rooms, and with the door was so poor that we could hear nearly everything that was happening in the adjacent room—which meant that they would be able to hear virtually everything from us, and we would have little to no privacy.

||To top it off, there were 2”+ diameter spiders at the door. Not going to walk around barefoot in that room, nor leave our luggage on the floor.

||We contacted the front desk and told them that we were leaving and told them why. We expressed that we understood that the young women at the front desk couldn’t do anything to fix the problems and it wasn’t their fault, that we needed to be able to sleep without loud noise from the adjacent unit, that we needed privacy, and that we were leaving.

||They told us they would cancel our stay.

||For the about 3 hours that our luggage sat in the room, they charged us the $105 housekeeping fee and a single night room tax.

||We contacted RCI about the misrepresentations and they told us to contact the Resort to ask for a refund.

||We contacted the Resort to ask for a refund and they told us to talk to RCI.

||Today, 4 days later, the Resort is still misrepresented on RCI’s website.

||It is a poorly remodeled, worse than 40 year old motel room, with a stained tub, spiders at the door, and absent the amenities represented on RCI. You may not be able to sleep if the adjacent unit occupant is loud, and you will have very limited privacy yourself.||It’s a...

This resort is a scam. I don’t know how to say it any clearer.

On RCI, it is listed as a Silver Crown Resort with “unparalleled amenities,” with “an award-winning BBQ restaurant onsite.” Studios and 1 Bedrooms are listed as available, with pictures of elegantly decorated rooms, furniture, and restaurant. Food, by a pool, in a restaurant, at a nice resort, all looked nice.

We booked a 5 night stay in a Studio through RCI, with a $299 exchange fee, and disclosure that for the 5 nights stay there would be a $105 housekeeping fee and a $100 security deposit.

A week before our arrival, we were informed by the Resort that even though we reserved a Studio, it was more like a hotel room than a Studio. Regrettably, I decided to not cancel my reservation after the Resort disclosed this misrepresentation in their RCI listing.

Upon arrival, we were informed that many of their advertised amenities were “closed for remodeling”—including the restaurant. The Resort misrepresented this in their RCI listing, and they did not disclose the closed food/restaurant amenities when they let me know the lodging wasn’t actually a Studio.

Additionally, upon arrival I discovered the security deposit had been misrepresented. It was $250 instead of $100.

However, they informed me that our room had recently been remodeled and was really nice.

We figured that maybe we could have food delivered to the resort, and maybe we were at the end of the misrepresentations.

We drove across the Resort to the building with our room, dropped our luggage, and went to downtown Tucson to eat.

A couple hours later, when we returned to the room, we then recognized the extent of the scam.

The room was less than a remodeled 40 year old motel room. The bathtub was decades old and very stained—not going to want to sit in that.

The “remodel” was slapped together, with as poor attention to detail that even the bedside lamp shades were different colors—white and a dingy beige.

The room had a shared door with the adjacent unit that was locked, but the insulation between the rooms, and with the door was so poor that we could hear nearly everything that was happening in the adjacent room—which meant that they would be able to hear virtually everything from us, and we would have little to no privacy.

To top it off, there were 2”+ diameter spiders at the door. Not going to walk around barefoot in that room, nor leave our luggage on the floor.

We contacted the front desk and told them that we were leaving and told them why. We expressed that we understood that the young women at the front desk couldn’t do anything to fix the problems and it wasn’t their fault, that we needed to be able to sleep without loud noise from the adjacent unit, that we needed privacy, and that we were leaving.

They told us they would cancel our stay.

For the about 3 hours that our luggage sat in the room, they charged us the $105 housekeeping fee and a single night room tax.

We contacted RCI about the misrepresentations and they told us to contact the Resort to ask for a refund.

We contacted the Resort to ask for a refund and they told us to talk to RCI.

Today, 4 days later, the Resort is still misrepresented on RCI’s website.

It is a poorly remodeled, worse than 40 year old motel room, with a stained tub, spiders at the door, and absent the amenities represented on RCI. You may not be able to sleep if the adjacent unit occupant is loud, and you will have very limited privacy yourself.

It’s a...

BAD EXPERIENCE!!!!

Reservation was made months ago with specific accommodation and fixed rate, and when I got to the front registration desk, they wanted to charge me $30.00 more per night for the room they agree to give me when I made the reservation. I end up taking and unwanted room as I didn't have the 3x30=$90.00 for the extra charge that they never mentioned when I made the reservation.

The bedspread had some green spots and didn't look clean.

The first night when I was going to sleep, as I lifted the bedspread and sheets, I found long blond hair and short black hair over the mattress sheet surface. I called the front desk, I wanted my bed sheets changed but they replied to me that there was no one at the housekeeping department at that time.

During the first night, there were some strong sounds that came front the outside of the building.

The next morning, I went to the GYM and they were NO cleans towels at all.

Same morning as I comeback from the GYM, I went to the patio to enjoy a drink and the morning fresh air but I was NOT able as my room was close to the outside of the main entrance and people were smoking there, therefore, the smell of the smoke was quite strong right by my room patio. I had clearly requested an NOT smoking area…

The room didn't have a small cold refrigerator as most resorts do, they had one which was 40 degree temperature, for sure, I wasn't able to maintain any cold drinks.

Shower's door wasn't able to seal, therefore, water was spreading out of the shower as I took a shower.

The night before my checkout, I went to the from desk and request a printout of my bill, they told me that they would place one under my room's door early in the morning and they didn't, therefore, I had to wasted my time and lined up in the morning for one.

I AM TOTALY DISAPOINTED as I normally stay at this place once or twice per year either for business or vacation. Time to try a...