Digital Fortress | Seattle Data Centers — Local services in Tukwila

We used DigitalFortress in Seattle for about 1.5 years before ending up having to find a new datacenter colocation provider. At the beginning, were in the market for a half rack as our current provider was being sold off.

Initial sales talks with Digital Fortress’s head of sales, Taylor Loya, was very difficult. She was very short on answers and unhelpful in almost every question or request. Usually the pre-sales part is the easiest! This should have been a red flag, but the CEO at the time finally swooped in and sealed the deal effortlessly, so we signed up.

Fast forward 1.5 years, we had to call it quits and move. Taylor is impossible to work with because she never answers anything in a timely manner. Basic upgrade requests, fixing any sort of invoice error or anything billing/sales related takes forever! it can take weeks or sometimes a month+ to get a response, upgrade request or solution.

I will say though, their technical support, especially Kenny, did an amazing job other than two incidents where they damaged our motherboards. Other than that, their responses are quick and helpful. Their helpdesk though leaves much to be desired, and they do not use a billing system. Instead, they just invoice you from a glorified QuickBooks which has issues all the time. You also have no way of looking up any of your service or billing information because they do not use any sort of system.

The worst incident was when we had planned to move our equipment out on a Monday, that Sunday night Taylor from billing set our services to be suspended even though for 2 weeks prior we asked multiple times to extend our service and were happy to pay any premium. But of course, no responses from Taylor or anyone and all our servers went offline Sunday night. These are live production servers so we franticly tried everything we could to get Taylor to turn them back on, but all our voicemails went unanswered.

My guess is Digital Fortress has no interest in clients smaller than an entire full rack. I would strongly suggest anyone that values their business, to avoid DigitalFortress. Atleast until they get...

The Digital Fortress staff is on site 24/7 and ready to provide solutions. They are dedicated, professional, courteous and knowledgeable. The downtown location is easily accessible and convenient for parking. I would highly recommend DF to anyone who needs a secure and trustworthy co-location provider to meet your business needs. Keep up...

A very secure datacenter with backup generator power, satellite network, many ISPs available in the space with 24/7 access as well as smart...