United Rentals — Local services in Tulsa

Everyone was nice and easy to work with until there was an issue. I rented a hammer drill and 2 bits from the company. I had a slab to drill through so I get to the job (I should’ve inspected the tools first) and immediately begin drilling. Almost 6 hours later I’m not even half way done with the job and the drill breaks.(I assume because of the massive load it was under using improper drill bits that were rented out to me. I take everything back let them know what happened and was immediately met with passive aggressive remarks with no willingness to hear what I had to say. I didn’t want a refund even tho this cost me an entire days worth of progress. All I wanted to do was let them know there was an issue with their bits. I go to lows and buy an actual concrete bit and sure enough the remaining half of the job was completed in under 10 minutes!!!! 10 minutes vs an entire day… I bring them the stuff back tried to show them the proper bit and was just met with the passive aggressive remarks and insults. Safe to say united has...

Rented an engine hoist over Christmas. They were very nice and great customer service. Rented on Christmas Eve and returned the day after Christmas. So for 2 days I only had to pay for one day rental . Which is great because some companies will charge you for the rental even over a holiday when they themselves are closed. I had trouble loading the hoist back into the truck by myself since my husband was at work. They offered to come help me when I called to give them a heads up that I was going to be late returning it. I was 30 mins late and they even waved the overage charge. I highly recommend them and will rental from them...

I have rented from United for about a year now and have had great experiences every time. Once I had a tire blow out on a job. The repair service was there in 45 min! I have waited over 4 hours by the side of the road for AAA before. They have always been fair with their pricing and ALWAYS treat me with respect and a positive attitude. They earned my business and will continue to get it. Maybe "m" was hostile, because Alan and Ruthann have always worked with me when I've...