MHC Kenworth - Abilene — Local services in Tye

I towed my truck to MHC on Thursday with a poor DEF message on the dash, upon rcvg it I spoke with Mateo and explained the issue I was having with the truck. I was told if I got it towed there that day they would have it in the shop that day. Didn't happen. Monday I get an email from the warranty people with an estimate for a oil pan?!!! So I call them on that and he says he wasn't aware of a DEF issue all he got from the tech was an estimate for a oil pan. Finally they diagnose the trk with a bad level sensor/quality. In the process of putting the oil pan back together, the tech broke a crankcase tube which put the truck back another day and a half. Initially I was told the truck would be done Saturday and they would wrap it up Monday. It is now Wednesday the following week and he still can't tell me if the truck will be ready today or tomorrow. Because I was told the truck would be done Monday. I booked a flight for Tuesday to go pick it up. That didn't happen so I canceled the flight rescheduled for Wednesday. Still no truck. So now I am canceling the flight again and just going to book one for the following Monday. Throughout this whole ordeal I never got one update call or email from the shop. If it were not for me calling in for an update I would just be in the blind. As a small owner operator with only two trucks. 1 1/2 weeks for a $300 part really hurt not only my pocket but my drivers. I can't say they're the worst shop but it was a bad experience. I did read other reviews where most of them were positive. Just wanted to share mine.

Well... After I flew out to Abilene to pick up my truck, upon getting my invoice The manager Ron came out and took me in his office and we had a nice long talk. He showed a real concern about the lack of communication from his employees. He was really apologetic and he understood the position that this puts a owner operator in when their truck is down for any period of time and the $'s lost!! All said and done Ron was very fair, upright and understanding manager!!! And he did make it right. Overall I walked out a very satisfied...

I took my 2017 T680 to Yall on 25 July due to the VGT Actuator being faulty. The VGT was replaced and I came to get the Truck that following Saturday. When I picked up my Truck the Engine Light was on. A mechanic check and said there's a code they couldn't cleared. He cleaned the battery terminals connectors and I went on my way. By time I got to Big Springs I had both Check Engine lights on. I ran Sands loads that night and the next day. I noticed I was using alot of DEF Fluid and losing Horsepower. I took the truck back to MHC that Monday. They took 4 days and said I needed a J3 Harness and a Aftermarket Control Module. They changed both parts. I show up yesterday 23 Aug to get my truck back nearly a week and a half to do a 10hrs job. I did my Pre-trip and found the Truck a Gallon low on Oil and the Check Engine light on. The Mechanic said it could be a bad ECM but had no way to check it , then stated the EMC could be good because the Codes were interment or the Software could be corrupted. They don't hook to the Truck. I added the Gallon of oil and Bob tailed back to Odessa. Before I hit exit 200 traveling west on I-20 both Check engine lights came on again. I called and talk to the Mechanic asking if the New VGT could be faulty and he said not likely. The Truck is using DEF Fuild and Oil. They never showed my the J3 Harness they removed from the truck. If I didn't know what price i was given on J3 Harness I was going to be Ripped off over $1k.

I want the VGT Actuator Check and/or Replaced and not have someone tell me that is not possible that New VGT actuator can't be faulty.

Also when a Owner Operator's Truck is in the Shop don't send the Mechanic on Other jobs or doing a PDI...

This Kenworth deserves way more then 5 stars, my husband and I would like to Thank Everyone there at the Abilene Texas Kenworth, especially Ron Hanna, Roy, Taylor, Stephen, Kyler for the awesome customer service, mechanics, hard work, and turn around time to get our truck done. It all started when we had an issue with our DPF system and among all things under a hot load, they worked us in even though the shop was busy, after diagnosising the problem the mechanics worked very hard to get our truck done. We only had to wait on one part which would be next day, Stephen our mechanic made sure to get the parts they had on the truck so we could stay in our truck and with our load until the other part came in. When the part came it was not the same, only because the original part was discontinued, the service manager Ron went above and beyond to get the new replacement part by driving all the way to Odessa TX which is 2 1/2 hrs. away, 5hrs round trip. Once Ron returned Taylor and Kyler worked hard at finishing our truck up, only to run into an update issue. Roy another mechanic came back in to help solve our computer update issue with Taylor, they all worked late which they did not have to, but they did to get our truck done and get us going due to the load we were under, in which my husband and I are very grateful and appreciative for the best customer service ever received by any Kenworth. We would highly recommend this shop, reasonable prices, awesome customer service, awesome work, keep you informed, go above and beyond and actually care about drivers. Thanks again!!! Melissa and...