save more hair and beauty supply — Local services in Tyler

Once I was in the store shopping around and my son sees this phone that he wants, so I bought it. The lady that checked us out opened the box like she was checking to make sure it was the correct phone etc, cool beans. When we got home, as my son began to set the phone up, we realize it is NOT the right phone. We take it back the next day and instead of the owner questioning the EMPLOYEE, he asks me why I bought the wrong phone and used it.😕😐 After I informed him that he should question his employee as to why SHE SOLD us the wrong phone, we were able to get a refund. The whole situation made me feel some type of way. The owner didn’t just ask why I bought and used the wrong phone, he yelled it with a store full of customers. UNPROFESSIONAL. I haven’t had any more issues and I still shop there occasionally. They’re ok, large product selection is the reason I...

My service dog and I went in the other day to buy some products. The gentleman behind the counter started telling me I couldn't have my service dog in the store, but I found what I needed and proceeded to the register to pay for the product. The gentleman was speaking to another employee in Arabic, and I waited for him to acknowledge me. He rang me up while continuing his conversation in Arabic with the other man. As I collected my change and product, I thanked him and wished him well in Arabic. The man replied to me in Arabic, then realized I was speaking his language. Yes dude, I understood part of your conversation. In the future, this store needs to be aware of two things:

1. Identified service animals cannot be refused entry nor their owner be denied service.
2. Just because you are speaking your native tongue, some of us know what...

Up until today I preferred this store over all others and I had no major problems ( other than occasionally unprofessionalism from the employees). BUT I WILL BE GOING TO THE BLACKED OWNED BEAUTY SUPPY OFF OF TROUP HWY. FROM THIS DAY FORWARD

Today, my bf was standing right beside me while I was looking for eyeliner (I had a few items in my hand). There was a lady in a hijab that asked him, “Sir, can I help you with anything?” I looked up and proceeded to tell her, “We’re fine! We’re just looking” I picked out a eyeliner pencil and when I looked up she was still standing there and asked again asked, “Ma’am can I help you find anything?” It was an uncomfortable experience for me, because I have been shopping here since they opened and I’ve NEVER had that experience before. I’d rather spend my hard earned...