Pardini Appliance — Local services in Ukiah

We bought a trash compactor from them that promptly broke. They came and picked it up, repaired it and brought it back. This is the only reason I’m giving them a 3. I asked about converting our dryer to propane and the repair guy, who was nice and professional, told me what they needed. When I called the store the guy that answered himmed and hawed and said that they ask people to bring it in for that. I said you’re joking right? You want me to bring in the entire dryer? He told me someone would call me back. Four days later they finally called and I just said we’d figure it out ourselves and we did. Bring in the entire dryer??? Really??? No thank you! I’ll try somewhere else now that we need the washing machine...

Several years ago when I purchased 5 major appliances from Pardini, Jim, the Salesman, helpfully provided comparison info and was professional in every communication. That said, today when I called the Pardini Service Dept. the woman with whom I spoke was neither professional nor helpful. She led with what Pardini techs won't do, in an unfriendly tone.Then in response to my questions about filters that the tech would need to replaced, she stated that I should have gotten that info from the manuals. The disdainful tone was bad enough. But the lecture served no purpose - since no service tech needs the customer to provide parts info - once they know the exact equipment to be worked on. I will not recommend...

Local service that can not be beat. Sure, you can shop the big box but Pardini is where you should buy. If you have a problem they will take care of you. The big boxes will give you the run around and can do nothing for servicing or warranty work. You are on your own. Mark and Jim really know what they are doing and know the equipment they sell. Given all that and the fact that they price match and that Brand Source has more buying power than Home Depot it is clear that Pardini is the best option. We just had our dryer die. Padini got us a very a nice unit at a excellent price. They had several in stock and were able to deliver, install and haul away...