CVS — Local services in Uniontown

The worst pharmacy experience of my life!! My son who is non-verbal, Adhd-extremely hyper, and autistic needs his medication to calm down throughout the day, especially during school. Without his medication my son's brains is extremely over stimulated. He's medication is a life saver!! He needs it very much so. As a pharmacy worker these employees know they are supposed to help their clients and let me say I was not helped by any means. I was beyond stressed because of the lack of communication and ignorance I've dealt with with a women named "Nikki" last month my son went 5 days without his medication and no one tried to help me contact me or anything.. It was basically you will get them when we get them type of deal. No one even called me to say his medication was ready. I had to call and check everyday. So the next month script I was very stressed out worried thesame issue would occur. So I called about 5 days early to refill his medication to get the ball rolling. So no one ever calls me the answering system just says in process. Then I call to talk to a worker and the lady was very ignorant and offending. She said well you have to wait to get this filled and you need to call back in a few days to get it filled very rudly. I said okay not an issue. I said I only called early because I was afraid you guys would be out so I figured start the process and have them ready in a few days. She said well we have them and call back Wednesday okay no problem. I called Thursday the day he was out because the lady made such a big deal about me calling to soon. So I call and the same Nikki lady answers and I said hello just calling to refill me son's medication and this lady really told me that they don't have my son's medication and won't for months. Well why didn't she call me and let me know this? I could have called around to other places to find it instead this lady knew what she was doing she knew by not telling me 3 days prior when I talked to her that she never told me the medication was very low in stock she assured me instead that they had it and made me feel crazy for calling early completely unacceptable what she did to my son. I will never go to cvs again in my life. I will let all my friends and family know what happened. This lady should not be working in a field with important medication if she purposely withheld important information she could have related to me days prior upon speaking to her. Instead she was rude and rushing myself off the phone she wouldn't let me speak. Please cvs for the sake of your business educated your employees on medication and the importance and urgency of things. It's their job to call clients and tell them if there medication is low or out of stock not wait until my son's last pill day and wait for me to call them and they tell me basically oh well. Bad bad bad business. All of this could have been handled better thank God for rite aide pharmacy they unlike CVS were very nice,helpful, and fast. They do their job the correct way. Cvs should take notes. Some people have a Job and that is all it is, is a job to make money and that's sad. Any work that is important and involves medication should always have the best professional caring attentive type of employees. Sincerely a upset mom. Shame on Nikki who works a CVS pharmacy in Uniontown. You should be fired! If you don't like your job or your duties...

Within the last few months the more I start to understand why I never went to CVS unless it was for a prescription pick up and now I'm even starting to question why I ever used their pharmacy either.

Products have declined, especially if I purchase one the month before and the following go back to grab another they no longer sell it.

Sales? Claiming this and that is one sale, but never in stock. Customer service used to be great, no one bothered you but now it's like they're expecting someone to come in and pocket things without paying.

I know this is Uniontown but again this is Uniontown. Unless you have transportation getting to grocery stores and big box stores isn't the easiest thing to do. That's why this store was great, maybe you paid a little more but it was worth it if you were a rewards member but even the rewards don't pay off like they did before. Stop trying to be like your competitors, that's why more and more stores are closing and online shopping is becoming normal.

I had to run in for some Toilet paper this morning, in case of another toilet paper shortage and lockdown situation. I almost always use self checkout because I have worked retail and even at CVS in the past so it's quicker for me than it usually is for them. Not a single worker did I even see. No sooner I'm checking my self out here comes two of the women hurrying up to the front as if someone is going to just walk out without paying. It truly is disgraceful that I can't even frequent a store without...

Worst customer service experience at a pharmacy in my life! When attempting to speak with the pharmacist, Kara, over an order of a life sustaining med that I’d attempted to fill 3 times from this location unsuccessfully, I was repeatedly talked over, belittled, threatened, and eventually hung up on - by the pharmacist of all people! When I had the provider reach out to her directly to address the issues she had with the script, she told the prescriber that she refused to fill the prescription, taking even them by surprise! The level of pettiness in Kara’s refusal to fill a life sustaining med that was needed by a discharging patient that had NO supply on hand when coming straight from the hospital is beyond unethical, not to mention negligent. Thank goodness for the kind staff at Giant Eagle Pharmacy who not only had exactly what was needed, but filled it within the hour with NO complications like Kara had repeatedly indicated there were. Additionally, she doesn’t listen and repeatedly asked to speak to my manager…when I’m simply a family member. (???) I’d explained that to her multiple times and she continued to berate me saying she wanted to talk to my manager while muting herself often when I was explaining my situation and then insisting she didn’t when the loss in background noise and clicks on the line indicative of a mute button being used were clearly audible. If you need anything close to adequate, capable service, this location and Kara’s service is NOT one to even waste...