Security Equipment, Inc. — Local services in Urbandale

Very disappointed in the begging I gave 5 stars but overtime. They get a 1 I cancelled my service. I called to have my cameras cleaned as my wife and I are both disabled vets(or I would have done myself) I called to Urbandale and talked to justin, some lady answered and came up with the excuse that justin wasn’t available to talk. Go figure never get a hold of him the whole 3 years we were with them. I always talked to his boss Jason. You get more things done. Anyways he emailed me a couple of days later making excuses why he couldn’t talk told me he could have someone out there in a week week and a half. Even though I explained we had some. Issues in the area of my cameras and police couldn’t see the footage because camera was dirty. SEI claims they would help but dropped the ball. Neighbors had issues and ask if I could look up footage but sei dot store very long so we could t help the neighbors whose house was broken into. We had issues from the get go and NEVER AGAIN WILL I ISE THEM. There cameras are worthless . Now I have to get a new security company and sending the bill to SEI. They need to know I know a lot of there customers and commercial businesses who use them that also have issues. Maybe we should BOYCOTT THEM UNTIL THEY GET THERE HEADS OUT IF THERE ASSES. And get some own in there who actually communicates with there customers. And not have some other person answer the phone who makes excuses for him. JUSTIN WHY ARE YOU STILL THERE? STOPP MAKING EXCUSES AND STOP EMAILING AND TALK TO YOUR CUATOMERS. WE WILL NEVER BE BACK AND JUSTIN BETTER GET FIRED. And why is that lady in there helping him? If he can’t handle the...

Shawn was the absolutely best service person I have ever had the pleasure of dealing with! He was extremely knowledgeable, had great suggestions and was friendly. He gave alternatives for repair or replace, but was honest and never overpromised what could be accomplished on a tricky lock situation. I highly recommend him for any lock issue encountered and will never use...

Locked myself out of my house and Strauss got there within 30 minutes and had my door opened in less than 10 seconds. A little pricey as it was about $139 for this but overall great experience. The locksmith even provided recommendations to improve my home security....