Target — Local services in Urbandale

Typically I have great experiences at Target stores but that was NOT the case today. I bought a winter coat this morning on my way to work in Ames to layer on top of a lighter coat as I was afraid I didn’t bundle up enough. Well, I didn’t end up needing the coat after all because I was inside all day unlike many days when I have to walk across ISU’s campus—when I got back home to Urbandale this afternoon I went to my local Target to return the coat. I had the receipt and the card I used to purchase it with. The woman at the customer service desk immediately told me that she couldn’t do same day returns from other stores because “that’s their policy.” So she told me to either wait 24 hours or to “go back to Ames.” I read through the whole return policy while there and there is nothing in it that states they cannot accept same day returns from other stores. I went back to customer service and asked the woman to explain to me why she wouldn’t accept my return and to show me where in their policy it states that. Her, nor any of the other employees knew where it stated that. I asked to speak with a manager who never showed up. Rather the employee and manager just spoke over their walkies and the woman emphasized to her manager “it’s a REALLY LARGE COAT.” What does that even mean? Are you accusing me of stealing or something?

Meanwhile, 3 other employees came to spectate and SECURITY stood there with his arms crossed. They eventually processed the return and said that it’s “because of their systems” that they “can’t do same day returns from another store.” Well, obviously they CAN do it, they just don’t want to— I do not appreciate the way I was treated while trying to do a simple return. There was no reason to have security present for a return with a receipt! I spent so much money here and this was my favorite store but this experience left a really bad taste in my mouth and I doubt I’ll be back. You made this loyal shopper feel like she did...

Not pleased with how my visit went today at the customer service counter. Candy was the lady working the counter and she was incredibly UNPROFESSIONAL and rude to each customer she was helping. She kept talking into the walkie talkie while helping customers and was annoyed with that and kept rolling her eyes and throwing her hands up and slamming things down on the counter and treating us like we were an inconvenience for her. As soon as it was my turn to do my return she looks at me as I'm walking up to the counter and says "K." and just glares at me and I was shocked and said "I have a return". She then grabbed the receipt and said "Anything wrong or damaged?" In the most annoyed tone ever and then looks at the computer and mumbles under her breath "Only 15 more minutes". I told her "Nope" and she said "Okay, total is...and will be going back to your card ending in...do you have that card on you?" Then as I went to answer and take out my card, she walks away from the register and shouts "Insert it and it'll prompt for your pin then enter that." So I did annoyed as hell because she was soooo snobby and rude for no reason. Then she handed me the receipt and went on to the next customer. Honestly I don't care if she was having a bad day at work and had only 15 mimutes left of her shift, she should be able to control her attitude when working in customer service and fake a smile while being respectful and helpful, otherwise find another job or go work at the women's prison. Also not pleased that she was the only one working the customer service counter with a huge line of people that just kept getting ignored by her and then treated poorly. Multiple other workers walked by and just looked at us in line and did...

Our cashier (lady 50-60s grey/white long hair) was very rude to me and my husband, she was very nice to the lady in front of us and as soon as it was our turn she gave us very dirty looks, I accidentally left my phone with our stuff on the belt and instead of saying anything she stood there and gave us a nasty look until we saw she was holding my phone out to the side. I grabbed it and apologized to her- she still said nothing. She did not tell us our total and my husband was having a hard time with the card reader acting up and was asking her questions which she refused to answer and kept scowling at her. I was taking a step back trying to see if we possibly did anything that could of been interpreted as disrespectful but I genuinely cant think of anything other than the fact that I put our basket on the belt because of how she slammed it all outon the belt and smushed it into the lady’s stuff behind us -pushing the divider and her things back as well. I’ve never had a problem with putting baskets on a belt and actually prefer it on my end if I’m on a register at my job. We usually love going through the register instead of self checkout on days where it’s not busy just to have a nice chat with the cashier on our way out. We will be sure to avoid going through her line from now on. I’m not mad with you guys at all, I appreciate all you do and know how these types of things can go under the radar so I just thought it would be helpful to know. We just didn’t have our usual happy walk out to the car and ride home because of...