The Retreat at Serendipity — Local services in Valparaiso

I did a couple's massage with my fiancé for our anniversary..it was relaxing but I left my appointment not completely satisfied and wanting more. I was asked which parts of my body I felt needed extra attention but I felt like those areas were done very quickly after so much time was spent on my back. Don't get me wrong, the massage was awesome and my masseuse was great, but why ask my problem areas if that isn't going to be a main focus during the massage? I felt like there was so much time spent on my back, that the rest of my body was neglected..especially my "trouble areas" :(. We also did the fondue and mimosas which was delicious, but I feel like it should be longer than what it is so people don't have to scarf the fruit down. I didn't finish my fruit nor half of my mimosa before we were taken out of the room. Also, the noise level in the hallway was very distracting..my masseuse even left the room twice (I'm thinking to ask them to be quiet since the noise level diminished after he left) during my massage. He should not have had to leave the room once, let alone twice. Also, please fix the squeaky tables. This was driving me nuts! One thing I was VERY satisfied with was the foot treatment! My feet were so soft for a few days after this and that says a lot since I am a server and am on my feet for 9 hours a day 5 times a week. I was happy with my massage, but I expected more for what I had spent. My financé's masseuse (Lena) even took the time to talk to him about his back hurting him and gave him exercises to help after the massage. I didn't even get to see my masseuse after the appointment..maybe he had another client quickly after? But I was a little jealous that my fiancé got that little bit of extra attention and I didn't. I would be willing to try this company again but maybe try a different masseuse and a different package. It's just hard when you read such great reviews about a company and your...

Updated 2/6. Laura and staff are still blaming the customers for her employees mistakes. They will say they care about customer experience but when time to prove that comes they will blame you and do nothing. Weird covid protocols, weird rules and policies. Also No hot tub, no sauna. BE CAREFUL. THEY WILL SHARE YOUR PERSONAL INFORMATION WITH THE WORLD. THEY HAVE NO REGARD FOR PRIVACY. This review changed from 5 to 1 star. We called in on January 23rd and was quoted $220 cash for a couples massage. We booked and just left where a RUDE cashier named Jen informed us that there would be an extra $50 charge that we were not told about. When we asked about this we were told we were wrong and we should have checked the website. We have booked over 10 services and spent thousands at this place, with friends and family. This won't be happening anymore. They make the stress free customer experience even better when Jen then decided to not give us a receipt, therefore we have no idea where that $50 extra went. When we asked for a manager we were told she was "out there" and would be informed of our complaint. As a multi unit manager in the customer service industry I would ensure Jen was transferred to a position that didn't require her to talk to customers. I hope someone cares enough to respond to this review and fix this situation going forward. Fyi, they include a tip whether you were happy with the services or not! We were happy with the services we received and have been in the past. Jen and the overall "blaming the customer" style of customer service is...

Today I went for the first time and I had Candy for My massage and She was amazing I Love Her Soul. ... This review is not about Candy. I would come back only because of Candy. This review is about the tiny older receptionist with the bob and the glasses idk if she is the owner. She looks like little EDNA from disneys the incredibles but with strawberry blonde hair. She was insensitive to Me. And hurt My feelings, I am trans, and She called Me a Gentlemen which I'm fine with I'm not entirely passing. I have an Adam's Apple My voice is a little deeper BUT I am waxed down and I am wearing women's clothes and I have my purse, I corrected her and told her I go by lady, and she literally looked Me in My eyes and disregarded that multiple times. My hair is long and she told Me I looked like a girl and must be just going with the trend... So if You don't want to be triggered like that don't go there. I don't care if you're anti trans or pro trans if I'm paying for a service please either be gender neutral or respect what I asked to go by.

It was this little lady who was insensitive to Me. Im not being dramatic either. Im just forewarning anyone if they're trans and not entirely passing that day she's gonna clock you out loud...