Subway — Restaurant in Valparaiso

I don’t really care to write reviews on google but I strongly felt this needed to be shared. This is hands down probably the worst subway location in NWI. You walk in and tables are dirty, the counter is filthy and the glass windows in front of the food are so filthy you can barely see through them when ordering. There is one employee working the line taking 6-8 customers and ringing them up separately wearing the same gloves for each transaction and sandwich. There is another employee getting a cup of water completely oblivious to his surroundings. All of the containers are half empty or empty of meat and veggies (which don’t look very appealing to begin with). Not to mention the condition of the counter customers are being served on us absolutely atrocious. The second employee then brings out trays of bread to be baked, (the liners filled with crumbs and seasoning from the herbs & cheese) that are on the wheat and white bread also. I used to work for subway for many years and I can’t believe the owner is letting their store be ran like this. Finally I get to the checkout after standing in line for 35 minutes. I go to the drink station and there are lids and straw wrappers everywhere, spills from drinks all over the counter. Open my sandwich and the bread is dry, cracked burnt and the sandwich is sloppy and not put together well. Couldn’t even finish the first half. Waste of money. Very disappointing experience. I go to this one because it’s in the vicinity of my job and convenient to go to. I won’t be going anymore until management/ownership addresses the conditions of this store. I’m shocked to even believe they passed...

1st, since new management has taken over service is much faster & customer service personalities are very welcoming & pleasant. Thumps up to a young man named Drew for holding the fort down when hard times (one man crew). Drew’s pleasant & patience professionalism is outstanding. Also, Madi love 💕 your warm welcoming calm & Collective collective personality. You both are a great team!

At the time of purchase the debit card machine @ that moment was not working. And I did not have enough cash to make the purchase although Drew did state that he would let it go. At this point a woman stepped on my behalf more than willing to pay for my purchase in cash. After the second or third try of inserting my card the machine did accept the purchase. I failed to obtain the woman’s name who was willing to pay for my purchase in Cash. THANK YOU - THANK YOU*I was lost 4words because it’s usually me doing something like that for somebody and never did I expect someone to step up on my behalf. I did call back Subway to obtain additional information (possibly a regular customer) of the woman so in- turn I can bless her next purchase. But to no avail. I should have done that then - but again I was so lost for words.

To that woman: You have truly touched my heart and will always keep you lifted up in prayer that the Good Lord in the name of Jesus Christ bless you double for for your kindness and outreach. I hope to meet up with you...

The past two times I’ve gone to this Subway location were horrible. First time: Placed an online order. Went in to get it and no online orders on the shelf. So I got in line behind one other person. The worker starts a conversation with the customer in front of me about school, work, etc. for about 20 minutes. Meanwhile another customer gets in line behind me as well. Still the customer in front of me and the worker are carrying on a conversation and EXCHANGING SNAPCHATS!!! Finally when it’s my turn, I tell him I had made an online order but there weren’t any on the shelf. He finds the receipt and then tells me he hasn’t made it yet. Waited almost 30+ minutes by now. Second time: Made anther online order for Rotisserie Chicken. The receipt says in big all caps ‘TOASTED’. I get home (which is only a 10 minute drive). And the sandwich is cold, clearly not toasted, and the chicken still had ice crystals on it. I also want to add that one worker was behind the counter doing all of the work while the other one sitting at a table with friends. Needless to say I will not be coming back to this...