NAPA Auto Parts — Local services in Van Buren Charter Township

For the record this review is for NAPA as a company. The staff at this specific location was fantastic when they could help.

Got brakes here, had to warranty replace them three times within a year, switch to Detroit Axel brakes and they work great, haven't had to change them. NAPA is not as good, cheap parts that don't hold up.

As you can see the corporate response. I attempted to call the number for resolution, I was tossed around by phone for a couple hours and everyone said they couldn't do anything.

For some more context. The metal is cheap and they are warping. At the corporate level, they told me "Our brakes can't warp", I am an engineer and everything can warp, I regret to inform everyone they haven't solved the material warping problem.

I am still very interested in resolving this if someone actually that can resolve it would like to reach out NAPA. I also still have the rotors to prove the warping issue if you want them back to actually study how they did indeed warp....

NAPA Auto Parts is the go-to place for quality parts and outstanding customer service! The staff is always friendly, knowledgeable, and ready to lend a hand—whether you need help finding the right part, troubleshooting an issue, or just some expert advice. They genuinely care about their customers and go the extra mile to make sure you leave with exactly what you need.

The store is well-stocked with quality auto parts, tools, and accessories, making it a reliable stop for both DIYers and professionals. It’s great to have a place where you can count on excellent service and a welcoming atmosphere....

I’m assuming it was the owner of this location, an older gentleman. But the service that I had received from my phone call and going into there was absolutely amazing. I needed a new battery for my car and I was told multiple times by multiple different place that they couldn’t do it or they didn’t have the right battery. Came into Napa and, he was kind enough to change my battery and was done within a few minutes. I did have to wait for a while but that was completely understandable with him being the only guy working today on a Sunday. but I truly appreciate the service I received...