Brentwood Appliances, Inc. — Local services in Vernon

The product service is non-existent. I have contacted them three times with a simply question about their coffee maker and am still waiting for a response. The instructions are inadequate as my simple question could easily have been addressed with more thorough instructions. The product is priced very low, I would recommend spending a little more and buying a higher quality product with better support. I expect I will be replacing this machine soon as I am pretty sure it will not last very long. On the bright side, it does make a decent...

I purchased a Brentwood electric shabu shabu skillet. Within the first month of use the plug in cord died mid cooking session. The cord has not been bent, spilled on, cut, etc. It's only been used four times, and not been abused or damaged in any way. The product is supposed to have a one year warranty, but I've called the customer service line several times during their business hours and no one has answered. The website does not offer any replacement parts, and the store I purchased from does not warranty or accept returns on...

I bought a Brentwood toaster (TS-270BL) at Walmart about 6 weeks ago. After a few days it stopped working. I called Brentwood customer service for assistance. They acknowledged that this model has a known quality defect but they refused to offer any assistance because I no longer have a receipt. Their advice was "take it back to Walmart, ask for an in-store credit and buy a better toaster". This is pretty telling about the company and product quality. I will not buy another Brentwood product and would recommend you...