Naxa Electronics Inc — Local services in Vernon

I bought tape recorder Model #Naxa NPB-300 on 4-23-2019. Worked OK, but suddenly stopped running yesterday, 4-28-2019. I went to Fry's, a customer service person made exchange and told me to call NAXA directly if anything happens again. At home, before turning on the new one, I call NAXA tech support. The gentleman technician told me the only reason was defect of the product that stopped running, nothing to worry for the new one I got by exchange. I then inserted a tape of music, turned on, the music sound immediately was shaking with lower pitch for a minor 2nd. Being a musician, I knew the lower pitch was caused by slower speed of tape recorder. I called NAXA again, a lady "technician" listened to my explanation what had happened, told me "we don't have pitch setting." Handed up her phone. I called again, and happy to talk with the same gentleman. He was very patient and wanted to listen the the music on the phone. Unfortunately, he said:"It sounds good to me." .......What should I do? Those technicians working with the product dealing with music did not have ears to recognize any quality of music, or sound, while calling the dept they worked as "Quality control." Naxa tape recorder was recommended by a saleslady of Fry's, but they don't take care about the quality. NAXA makes sales but don't know what does "quality means. Fortunately, only $44.99 plus tax. I through away this garbage. By the way, NAXA is made in China, I don't know why a importing company of US would import such garbage from China? For...

I purchased a Naxa CD, TV Boombox combination unit from HSN in May 2023. I realized it was not functioning properly after the 30 day return period so I had to send it back to the manufacturer. I did send it to the manufacturer with $25 to cover shipping and handling. I sent it in June 2023 and received it back in about 3 weeks July 2023. The unit still did not work and I sent it back at the manufacturer's cost after waiting about 6 weeks to get a return shipping label. Now it's late October 2023. I called to find out the status of my unit and waited another 3 weeks to hear back. I received a call the week before Christmas that my unit was tested and there was no issue so I would have to pay $20 for it to be returned to me. This company should send my unit back at their expense since I have had to wait over 6 months to use it. I won't know if it works until I get it back. I told Orland the customer service representative I've been working with (very nice person and very professional) to tell corporate they should show some goodwill at this time of year. What...

I have a Naxa NPB-426 Portable CD player A.M/F.M radio. I also live in an areas of the state that gets poor reception. So I contacted the customer service line and they told me that since that it was out of warranty there was nothing that I could do. all they advised me to do was to purchase another unit. but that would not fix the problem no matter what unit I bought there would still be the situation on not reception. to get anything I have to put a piece of rolled up tin foil and stick it out the balcony door just to get one or two stations. the next option they suggested was to take it to a technician to have a booster signal put on that would cost more that what I paid for it when I originally bought it. And to top everything off the I have a collection of Christmas CDs that i can't play because they all got scratched in the move so I am not only out a radio but a cd player as well. this time I am going over customer services head and...