Vig Furniture — Local services in Vernon

Placed an order for a custom sofa by VIG Furniture through Appliance Connection on Jan 10th. Estimated delivery date was end of April 28th thru May 10th. No information on shipment till April 29th. Called Appliance Connection customer service on April 29th and to my delight they told me the product was to ship the next morning with delivery with 5-10 days. Next morning I get an email indicating the product shipment has been delayed and will now be delivered around the end of June. My CC was charged 2 months ago and now I have to deal with a month and half's delay. I got rid of my existing furniture to make room for the new set, but now will have to live with an empty room for 2 months. All this because VIG could not keep their promised delivery date that was 4 months out! Even worse is I was not given any advance notice of the delay. Poor vendor management on the part of Appliance Connection. Even poorer customer service on the part of...

Just terrible. I own one of their products for 4 years now. A piece was damaged during our move. I messaged them twice through their "contact us" tool. No reply for over a week. Decide to call them to ask for replacement parts. They say they are only a wholesaler?? How is that possible when you clearly sell furniture to retail consumers. I am willing to pay for the parts including shipping and all they can say is "we cannot sell to you". What business will not accept money? Totally backwards. Horrible customer service. Just could not be bothered to...

We have retail stores in AZ and have been buying products from VIGS for awhile now and I must say that the customer need improvement . Their products and prices are reasonable until you have a defected or damaged claims. They apparently only warranty their products for 7 days after shipping. We deal with over 50 companies in our industry and this has to be the WORST! Stay Away! I will not be buying from...