Cablelynx Broadband - Vicksburg, MS — Local services in Vicksburg

Please be cautious when dealing with Vicksburg Video. Prices keep rising, but speeds have not reached gigabyte levels. I am looking forward to switching to Starlink, just waiting for the dish. For three years we have had problems with our signal, forcing modem reboots and slow speeds due to T3 and T4 timeouts and they won't fix it. The technician, Taliafero Bass, said he would install a test modem, so he could keep track of what is going on, and then to call him once the modem rebooted. Well, after he left, I noticed that there were charges on my account for a rental modem I did not request, and when I contacted their customer service, they would not remove the charges, and they expect me to return the modem to the local office. It was explained to me by Cooper from online chat that there is nothing wrong with the signal at this location but thats just there prediction the technicians are uneducated I know more about there cable network than they do they said a trip charge of $30 would be applied to come pick up this modem that I never requested. My mood won't be pleasant when I arrive at the office. If I can't get the technician that I had originally requested then I will just reschedule the appointment. Please beware of...

The WORST cable provider of all time. I've had Comcast, Spectrum, even AT&T and Cablelynx has the absolute worst customer experience known to man. A line got clipped from the pole and our service was out. We immediately called them to which the girl I spoke with in tech support didn't even bother to verify my account. She just said a tech would come out. A tech never came out but the service came back on so we thought it was fine. No one ever came out to fix the downed line.

Five days later, we lose service again, to which the modem keeps trying to connect with them but it doesn't quite make it. We tried two modems and got the same issue so it's either the downed line or something at headquarters. 8 customer supoprt reps later, still nothing but they schedule an appointment on Tuesday from 8-12 for a technician to come out.

It's Tuesday at 11:30am and I had to call them to be told that a technician will not be here until after 1pm. So not only am I paying for service that hasn't worked in 4 days, I'm having to sit here at my house the entire day because they can't properly schedule technicians. The service is overly expensive and isn't even fiber....but it doesn't even work so there's...

I am supposed to be on their turbo internet service with unlimited and I have verified multiple times that it is truly unlimited and what my speeds should be, but I have yet to meet what I am paying for and my service gets cut off every morning around 5am and they are refusing to fix it because I can't prove the issue because there is no one to call at 5am. I am sick of this company and I am not recommending it to anyone. The service technicians have no training and do not take precautions for covid and most of them are very rude. They will do anything they can to prevent them from having to do any work or own up to any of the...