Sonic Drive-In — Restaurant in Vicksburg

When I got my medium tea I noticed it had only two small pieces of ice in it. We all know the sonic ice is the best part of a drink. I buzzed the speaker and asked for a medium cup of ice because my tea had no ice in it. The carhop brought the ice out and said that will be 74 cents(give or take a penny. I can’t remember the exact amount) . I said I don’t think I should pay for ice when my drink had only two pieces in it. She said the tea was hot and it melted it. I said you surely didn’t have a full cup of ice in there for it to melt it all by the time it got to me. She said do you want the ice or not? I said I don’t think I should have to pay for it. She said well you have to pay for it if you want it. She wasn’t being very nice about it at all. I asked for the manager. The manager comes out with an irritated look on her face. I explain to her what was going on. She said we have to charge you for the ice. I said okay you go get the dollar tip I left from my order and pay for the ice with it. She just looked at me then finally said ( very aggravated) I’ll just give it to you. On her way in, she passes the carhop and says something to her. Something smarty I’m sure, from the way they were smirking. She comes out with the ice. I said thank you so much. She just hands it to me and turns and walks off. Was I wrong for wanting ice in my drink??? IF the tea was warm, the correct thing to do was bring it out to me with a cup of ice and say” I’m sorry, we just made the tea. It’s a little warm so here is some ice to add to it when it cools off. 🤷‍♀️ Someone needs to train these employees on how to be nice and how to do what’s right. AND...

UPDATE: February 6, 2019 Sonic, your employees at this unit have really stepped up. although I have had SEVERAL bad experiences at this particular location (two of which were last week when my boyfriend was hospitalized nearby) im not ther sort of person who can't understand things happen. I had gone to sonic to speak with a manager regarding the most recent (2 days prior)problems, to be met with courtesy, professionalism, and a desire to 'make it right '. as I've sworn to return only when they 'get it together', I'm here to tell y'all, they got it together. Finally. my trust is tentative but I'll be back. thank you, sonic, for doing it right this time, that earned you somethin, imo.

I thought it would be lovely, considering how friendly the car hop sounded over the intercom while taking my order. it wasn't. $16 (that's with the buck and a quarter tip) for 2 bags of ice, an ocean water, a medium Butterfinger blast, and 2 cheese sticks (NOT 2 orders, two individual sticks of fried mozzarella). she didn't get the ice on the order. "miscommunication". the ocean water was the wrong size, the cheese sticks weren't made to order (not cold but definitely not hot, at all) and just look at the blast........did I mention no spoon? how about hardly any Butterfinger in that blast? it's been a year of continual, seemingly deliberate, screw ups,...

Communication with the customer. I went to this Sonic on 9/2/22 and got a milkshake, no problem there. My problem occurred the next day om 9/3/22. On my receipt from 9/2/22 it read "we apologize for your order being delayed today. Please bring back this ticket for a free Rt 44 on your next visit!!!" I was told that I could not get it free because it was apparently printing on all the tickets and I just so happened to be the first person to ask for it. At that point I asked to speak to the manager about the situation because I didn't feel that I should have to pay for the drink due to it being an issue for the store because I did not know it was printing all the receipts, I do not work there. So there were apparently two managers on duty at this location, neither one came outside to talk to me. I was told by the car hop employee that one manager was ok with letting me get the drink free but the other one stated no I have to pay for it. At this point I don't want the drink so I told the car hop employee to take it back. I did not like one bit that the manager, one of them at least, did not come to talk to me personally to rectify the situation or at least better explain why I had to pay for it. It was not my fault this was printed on...