The Basketry by Phina — Local services in Waggaman

I have now ordered 5 or 6 times from The Basketry. Every single experience has been better than the last.

My partner and I order for one another when we are in New Orleans for work. Each basket has been thoughtful, delicious, well-stocked with goodies, and delivered perfectly.

One of these baskets, with a bottle of bourbon and some snacks, helped my partner network at a work event all the way to a leading lobbyist crucial for her career. Another prepped me for a career changing talk at a conference. All of the home products I’ve gotten (tea towels, glassware, cutting boards, etc) are cute enough to reserve room in my carry on, and the goodies get quickly consumed. Even when we’ve had a kind of offbeat theme (this last one was bees), they’re able to find something amazing in their stock.

This last trip, they made a hotel delivery that, through absolutely no fault of their own, didn’t make it to me, and when it did, was stripped and had subpar products replaced.

Despite the fact that this had NOTHING to do with them, as they had delivered the basket intact to the hotel, the owner contacted us personally, and despite our insistence that it wasn’t their issue to deal with and they didn’t need to do a thing, mailed a box of goodies to my home in California, along with a note and an offer to deliver to me by hand in the future.

Amazing products. Amazing customer service. I refer everyone I know in the area and...

From my first experience with the Basketry I knew I had found a great place to shop online! Lots of fun things to give and get. The website was easy to navigate. I found just what I was looking for and then some. My items were shipped quickly and upon arrival they were wrapped in fantastic birthday packaging which was an unexpected welcome surprise! Unfortunately, one item arrived damaged so I used the text method offers to contact the store. They responded immediately, and offered a couple options to remedy the situation. Due to the holiday Covid shipping issues my item got lost in the shuffle. After waiting some time I contacted The Basketry to let them know my item hadn’t arrived. Once again their response was timely and this time my item arrived in perfect condition-and along with it a few little sweet treats due to the “fiasco”. Their communication is excellent! My experience was more than five stars! The offerings are varied and fun, but the customer service surpasses expectations! A very personal experience despite...

I can’t say enough wonderful things about The Basketry by Phina! They created a beautiful custom gift basket for a milestone birthday celebration in the French Quarter, and it was delivered right to the hotel room – such a seamless experience.

But what truly set them apart was their incredible customer service. I accidentally scheduled the wrong delivery date and didn’t realize it until the evening my recipient had already arrived. I emailed them, worried I had missed my chance. To my surprise, I received a reassuring reply before they even opened the next morning, letting me know they could guarantee same-day delivery. They completely saved the day!

The basket was stunning, the recipient was thrilled, and the customer service was beyond exceptional. To say I am beyond satisfied would be an understatement. I highly recommend The Basketry by Phina and will absolutely be using them again...