Pizza Hut — Restaurant in Louisiana

Friendly staff but was given the wrong order. Mistakes happen, but I was home when I realized. Called the store and was told they couldn't do anything unless I came back. It's a 40 min round trip, so I declined and was told to call customer service, and they could help. That's where the problems really started. Apparently, Pizza Hut is yet another company that uses Indian call centers. Even they said they couldn't help. You can be placed on a 2-3 waiting list for a call back from a manager at the call center. I was hung up on when I called the first time and told them I don't understand why I'd have to wait and wanted to resolve the issue now. I'll never but pizza from pizza hut again because of the long list of nonsense that occurred in the 30 min time span. The one and only saving grace came from the young lady from the actual store when I called them back to inform them the customer service number is useless and probably not a good idea to recommend. She agreed to resolve the issue without making me drive the 40 round trip a second time. A big thank you to her, but the company structure is a dumpster fire to put it mildly. The company as a whole NEEDS to inpower its staff to resolve issues without playing hot potato with...

I am upset that I had to give them one star . I am beyond upset and disappointed where do I start a few months ago we order online .. Waited longer then usual so we decided to call.no ANSWER.. and guess what NO PIZZA.. And our money wasnt returned.. We then stupidly decided to order from.them again.. Don't ask why we just did. Guess what NO PIZZA .. But we called corporate and got our money back. That was during the summer time so we order maybe once or twice after that and luckily no problem.. But now here we are again today 11/5/2018 and pizza gets delivered and guess what not my order. At this point I am really to drive 20-30 minutes to the pizza hut in kenner before I ever order again from this place my kids love pizza hut so thats why I order but come on get it...

The manager there was working alone in heat. The a/c was out and had been out going on 2 weeks. She had a fan blowing and doors open to keep minimal cool. Still getting my order in, finished and brought to my car in record timing. Pizza was made as ordered and looked much better than previous orders. This establishment is in serious need of new owners. Allowing these employees to work in Louisiana heat with no a/c and ovens on is poor management and hazardous. I was informed that 2 employees were transported the day before from the facility for heat exhaustion. If it were me in their place, I’d already have a lawyer and a...