CubeSmart Self Storage — Local services in Wallingford

I needed a space to store my 16’ cargo trailer and the Wallingford CubeSmart had many options. I reserved a spot on line and received a call back from Kent shortly after making the reservation. He was friendly and told me they had plenty of “back-in” spaces. I went to the facility and was greeted by Kent and Penny. The office was neat and clean and welcoming. Penny asked me to confirm what my needs were and when I would need a space. I explained what I needed and when. Penny took the time and showed me several spaces around the facility and one was ideal. She held the space for me until I could get my trailer to their storage facility. When I arrived back, Penny again greeted me with a smile and was ready to help me with all the particulars. She was very friendly, helpful and knowledgeable. She processed all my paperwork quickly and efficiently, all my information was entered correctly, she guided me through the electronic paperwork process, showing me where to sign and initial. She gave me paper copies of all the information, she made sure I had my account number, she got me set up on the CubeSmart app, she got me set up on auto pay. It was all a breeze because of Penny. And, all my questions were answered to my satisfaction. Customer service is important to me. I appreciated good customer service… Penny gave me outstanding customer service! I would recommend this facility to anyone looking for any type of storage...

Exceptional Storage Experience at CubeSmart Wallingford

I recently rented a storage unit at the CubeSmart facility on S Colony Road in Wallingford, CT, and I’m thoroughly impressed with every aspect of this operation. From the moment I arrived, the professionalism and warmth of the staff made what could have been a stressful process feel completely effortless – they walked me through everything, helped me select the perfect unit size for my needs, and genuinely seemed invested in ensuring I was satisfied. The facility itself is impeccably maintained with clean, well-lit hallways, smooth-running elevators, and climate-controlled units that give me complete peace of mind about storing my furniture and important belongings. Security is clearly a top priority here, with electronic gate access, individual unit alarms, and comprehensive surveillance throughout the property. The wide corridors make moving items in and out a breeze, and the competitive pricing offers excellent value for the quality of service and amenities provided. Whether you’re downsizing, relocating, or simply need extra space, I wholeheartedly recommend CubeSmart Wallingford – it’s a storage facility that truly exceeds expectations in every...

One of the scammier experiences I've had recently. They advertise the first month is free, then they start throwing on "mandatory" administration fees, insurance, and other charges that add up to... surprise, surprise... about what a first month would cost.

I was told at the desk I HAD to sign up for insurance and HAD to install an app for gate access, and HAD to install it right there so they could show me how to use it. While I was doing all of that, a homeless guy wandered in to pay his rent and complained that he didn't have a phone and wasn't going to do any of that, and they let him leave without it... while I was standing there installing an app they told me 2 minutes earlier was NOT optional. She had also just told me that you're not allowed to live in the storage unit, which I'm pretty sure that guy was doing.... so yeah, if you're gullible I guess they'll get you coming and going.

Imagine my surprise after installing the app for gate access, I find out that this place doesn't even have a gate. No protected entry AT ALL. Wide open to anyone who'd like to drive on in.

Just a weird, out-dated, scammy company... but the units seem fairly new and clean, so they have that going for them,...